Refunds

News and Articles About Refunds

Right or Wrong, You're Not Going to Win the Argument With the Customer
Customer Service

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Gene Marks
FTC Orders Apple to Pay a Minimum of $32.5 Million Over In-App Purchases
Growth Strategies

FTC Orders Apple to Pay a Minimum of $32.5 Million Over In-App Purchases

The tech company agreed to refund parents whose children made in-app purchases without their knowledge.
Laura Entis
Entitled to a Shipping Refund? Get Help Collecting It.
Growth Strategies

Entitled to a Shipping Refund? Get Help Collecting It.

If your shipment was late, you might be owed a refund. Our three experts explain what to keep in mind.
Samantha Drake