News and Articles About Reputation Management
Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
During a recent reddit AMA, Jeremy Stoppelman fielded questions from business owners about the site's alleged poor practices.
When things go wrong, we look around for whom to blame. Often, we could benefit from a mirror.
How to avoid passing on a sketchy tweet that could risk your and your startup's reputation.
Four tips you can implement today to improve your ratings on review sites.
It's not enough if you think you're special. Others should think you are too.
Hobby Lobby, the fast-growing U.S. crafts chain, is re-evaluating its merchandise strategy in the wake of a report that claims the chain refused to stock Hanukkah goods due to its founder's 'Christian values.'
Guido Barilla's remarks last week that the pasta company will never feature gay families in its ads isn't just offensive, it's missing the mark when it comes to targeting customers.
In the next five years, 83 percent of companies will face a crisis that could negatively affect their value. Here's how to ensure that won't happen to you.
Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.
A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.
What people say about your brand on the web can make or break your business. Here's how to take control of how your company comes across online.
We round up noteworthy politicians, entrepreneurs and business leaders who survived (and thrived) after public scandals.
Reaching out for help is a good thing, as long as you remember to respect other people's time, relationships and expertise.
Your online presence is everything these days. It's how customers choose between your brand and the competition. Here are five ways to build your credibility with customers online.
Appeal drudges up accusations of review rigging, tilting the site's rating system.
This month we tackle thorny questions about pirates, extreme imitation and angry creditors.
Some business owners are expressing anger and confusion over the site's system for filtering reviews.
Managing your company's digital brand is an important part of your success. Here is a detailed look at the right -- and wrong -- way to do it.
How five companies messed up -- and what they should have done.
Don't let your business go stale. Spring is the perfect time to take a good look at your brand and make sure it's at its finest. Here are three ways to freshen up your brand this season.
A look at how long it took these companies to win back their positive sentiment online after separate PR firestorms.
The Ethics Coach offers advice on managing trust and protecting reputation.
The former professional cyclist whose mythic comeback story captivated the world now faces a crisis of trust and an opportunity for redemption. Here's what entrepreneurs can learn from his story.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.