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How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
7 Telltale Signs It's Time to Fire a Client
Some clients simply aren't worth the money they are paying.
The 5 Worst Twitter Marketing Fails of 2014
#Fiasco. Some brands excel at tucking their tails between their tweets. Here's a naughty list of the ugliest Twitter marketing disasters this year and the important lessons you can learn from them.
Kim Lachance Shandrow
5 Reputation Missteps to Avoid During the Holidays
Between the rauckus company party and who you forgot to send a card, the holidays are a surprisingly treacherous time for your personal brand.
5 Crisis Management Tips Olivia Pope Would Endorse
It's always a rude surprise when the walls of a reputation come tumbling down, but also a chance to rebuild.
How to Make Someone Want to Do Business With You
Here's how to attract customers, so your sales process becomes as simple as saying 'yes' when they beg to hire you.
4 Ways Your Virtual Business Can Build Customer Confidence and Credibility
Just because you can't meet face-to-face with your customers, doesn't mean you can't build trust from a distance.
David and Carrie McKeegan
Driving Business - Driving Success
A Solution for Keeping Your Online Business Listings Up to Date
Services such as Yext are helping business owners update their information across multiple online directories.
Social Media Marketing
4 Cool-Headed Strategies for Responding to Negative Comments Online
These days, when a customer is upset with their experience, the first thing they do is announce their opinion on social media and web forums.
3 Quick Ways to Build Massive Sales Credibility
Here is how to infuse your sales reps with the confidence and credibility they need to make the big calls and drive the pipeline you expect.
7 Ways to Get People to Believe, Like and Respect You
These timeless practices can be the cornerstone of your everyday reperatoire.
Don't Let These 5 Excuses Stop You From Networking
Often, when it comes to building relationships, the same excuses surface repeatedly with entrepreneurs. Here is how to get past them.
Developing a Personal Brand Is Overrated
A millennial explains that building a great reputation is not a project for Day 1 at a new gig. Rather, bear down on the work or the assignment. The rest will follow.
Eric M. Ruiz
Chipotle Employees Claim the Chain Isn't as Worker-Friendly as You Think
Employees at the burrito chain are suing for wage theft in two states.
Business Lesson from the Success of the 'Fast and Furious' Franchise
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