News and Articles About Reputation Management
A look at how long it took these companies to win back their positive sentiment online after separate PR firestorms.
The Ethics Coach offers advice on managing trust and protecting reputation.
The former professional cyclist whose mythic comeback story captivated the world now faces a crisis of trust and an opportunity for redemption. Here's what entrepreneurs can learn from his story.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
From unflattering photos to leaving commentators hanging, here's how you could be damaging your reputation on social media and not even know it.
Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
Consider these three steps for turning a negative review into a positive outcome.
You get just one chance to make a first impression. Here are the elements of a successful, traffic-generating profile.
When a PR crisis erupts out of nowhere, put consumer interests first and speak up quickly with calm, caring and genuine statements.
Password thefts at LinkedIn, eHarmony are a cautionary tale for other companies.
Online rumors got your brand down? Get ready to fight back.
The celebrated entrepreneur shares advice on preparing your business to deal with an emergency.