At a recent session at AD:TECH, Michael Streefland, vice president
of marketing and creative services at iVillage shared one abiding bit of
knowledge: Women are busy and use the Internet for solutions--parenting
information, meal planning, product and price comparisons--for all kinds
of products. "They are coming online to find out what they need
right now," he added.
When it comes to cosmetics and hair care, Revlon found that women
want a place for "creativity and self-expression--a place to have
fun." said Kimberly Lyons, manager of integrated marketing at
Revlon.
Also, since 70% of women on the Web are visiting a site for product
information, the beauty products company wanted to provide all the help
they could to drive customers to the retail store.
For a hair-coloring site, www.highdimensionhair.com, Revlon created
a destination where women could experiment and learn so they would feel
prepared to buy, Lyons said.
Since some women were experienced with hair color, and others would
be first-time experimenters, it was crucial to make it so no one would
be disappointed, she said.
One button on the home page was "Your Color Adviser"--for
the novice. A personal questionnaire and a shade chart lead the newcomer
into the world of hair coloring to help her choose her shade. Personal
stories highlight the margins and there's even a way to send your
color choice to a friend for her opinion.
Another button, "Expert Tips" enhances the knowledge of
the experienced hair color user. New ideas about hair color, doing away
with streaks, color maintenance tips and professional hair color
commandments are choices here. At the end, the visitor receives a store
recommendation. The result? "Web site and page views doubled,"
said Lyons.
(DirectNewsline, 11/04/03)
COPYRIGHT 2003 Sarah Stambler's Marketing with
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