Dealing with Difficult People By Roberta Cava Key Porter Books
Limited 70 The Esplanade Toronto, ON M5E 1R2 Web: www.keyporter.com
ISBN: 1-55263-574-0 $22.95 US; 217 pages (softcover)
Revised and updated for this new edition, Dealing with Difficult
People will benefit anyone who has ever had to deal with angry, rude,
impatient or aggressive people in the workplace. Whether you have to
face irate or frustrated customers or are troubled by irritating
subordinates, manipulative bosses or non-communicative co-workers, this
international bestseller contains proven strategies for handling
situations and defusing tensions calmly and with professionalism.
Of special benefit is a section on how to improve your own people
skills, so that you might work better with others, reduce your stress
and anxiety, and increase your confidence and enthusiasm in all your
professional dealings.
COPYRIGHT 2004 Canadian Institute of
Management Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 2004, Gale Group. All rights
reserved. Gale Group is a Thomson Corporation Company.
NOTE: All illustrations and photos have been removed from this article.