A new study finds that for millions of Americans e-mail is an
essential part of everyday life--
In partnership with Opinion Research Corporation, America Online
conducted online surveys with over 4,000 people over 18 in 20 cities
across the country. They asked Americans about their e-mail habits, with
the stress on "habit." The survey found that users rely on
e-mail as much as the phone for communication, spend about an hour a day
on e-mail and that 77% of them have more than one e-mail account. Does
that mean they are hooked?
* 41% of Americans check e-mail first thing in the morning
* 18% check e-mail right after dinner
* 14% check e-mail right when they get home from work
* 14% check e-mail right before they go to bed
* 40% of e-mail users have checked their e-mail in the middle of
the night
More than one in four (26%) of us say we can't go more than
two to three days without checking our e-mail. And we check it
everywhere.
* In bed (23%)
* In class (12%)
* In a business meeting (8%)
* At a Wi-Fi hotspot (6%)
* At the beach or pool (6%)
* In the bathroom (4%)
* While driving (4%)
* In church (1%)
And we check personal e-mail on the job. A lot. The survey found
that 61% of e-mail users who are employed outside the home check their
personal e-mail at work, three times a day on the average.
* 47% check personal e-mail at work
* 47% check it sporadically throughout the day
* 25% check it first thing when they arrive at work
* 18% check it at lunchtime
* 8% during an afternoon break
* 2% right before heading home
Women are more likely than men to check their personal e-mail at
work throughout the day (50% vs. 44%), while men are more likely than
women to check their personal e-mail first thing when they arrive in the
morning (28% vs. 21%). Of course, 20% of those who admit to checking
their e-mail at work do feel guilty about it, and women are twice as
likely as men to feel guilty about sending personal e-mails from the
office (27% vs. 13%). Almost one out of every ten people who check
personal e-mail at work (9%) have been busted by their boss for it, but,
presumably, they are still working--and still reading personal e-mail
while doing it.
Americans may steal time from work for personal e-mail, but they
also read work e-mail while off the clock--60% of all e-mail users check
their e-mail while on vacation, 47% for pleasure, 13% for business.
Americans aren't necessarily addicted to e-mail. They just
need it, a lot, morning, noon and night.
For information on how to take advantage of America's
"love" of e-mail, see eMarketer's E-Mail Marketing
report.
If you haven't been doing anything about search engine
optimization, you are in good company, Fortune 100 companies, it seems
aren't doing much of it either. This recent survey tells you more
about it .......
(Excerpted from Emarketer May 31, 2005)
COPYRIGHT 2005 Sarah Stambler's Marketing with
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