Sigma Systems, the broadband IP and wireless industry's
leading provider of OSS (operations support systems) service management
solutions, has announced that its award-winning Sigma Service Management
Platform and VoIP Service Package has been successfully integrated with
global billing and customer care solutions provider CSG Systems'
(NASDAQ: CSGS) Advanced Convergent Platform (ACP).
This end-to-end integration delivers significant advantages for
convergent broadband operators by providing a fully automated business
and operational environment for digital voice services. Order entry,
customer care and billing processes are streamlined by CSG and manual
order management processes are removed with Sigma - therefore error and
order fall- out rates rapidly decline while service provisioning dial
tone, call features, voice mail and CLEC gateways is fully automated.
Since the joint solution is pre-integrated, the costs associated
with deploying it dramatically reduced - something firmly in the purview
of cable operators that are looking to launch or expand digital voice
deployments.
The Sigma Service Management Platform provides order management,
service authorization, resource management, and service provisioning
capabilities facilitated by an integration framework to a carrier's
existing operations support systems (OSS) and the business support
system (BSS) provided by CSG's Advanced Convergent Platform.. The
Sigma VoIP Service Package is pre-configured to manage specific voice
services and interface with specific third-party systems to manage and
fulfill PacketCable VoIP services for a specific operator. Advanced
graphical user interfaces and tools manage the platform and allow
different groups of users to seamlessly interact with this proven and
deployed OSS solution offering.
"Our integration with CSG provides end-to-end support for VoIP
and bundled service offerings with high-speed Internet," said Tim
Spencer, president and COO, Sigma Systems. "Today, more than ever
before, operators are looking for a proven and deployed voice solution
able to meet their business and operational requirements. This pre-
integrated solution with CSG Systems is the answer. Not only has it been
exhaustively tested in our and CSG's laboratories, but it is being
deployed at one site within a large North American carrier
successfully."
About Sigma Systems
Sigma Systems is the leading provider of service management OSS
solutions for delivering next- generation services on cable, wireless
and IP broadband networks. Sigma's award-winning software solutions
help service providers deliver voice, data/internet and video services,
anywhere, anytime, while realizing the maximum revenue from subscribers
for the least operational cost. The Sigma Service Management Platform
automates order management, service provisioning and activation,
resource management, and service authorization, as well as subscriber
self-service and service diagnostics processes. Sigma supports all major
communications technologies, including VoIP, PacketCable telephony, SIP
telephony, GR303/V5.2 telephony, high-speed Internet, ISP services,
wireless infrastructures (1x, 2.5G/3G), advanced digital set-tops. Sigma
solutions have been trusted, proven and deployed by tier-1 clients in
North America, Europe and Asia since 1996. Today, over 15 million
subscribers of next-generation broadband and wireless services are
managed by Sigma solutions worldwide. Sigma's clients serve over 40
million subscribers.
For more information, visit http://www.sigma-systems.com or call
416/493-5723, ext. 201.
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