Shopping for flowers and plants is mostly a matter of choosing
which blob of color to buy. Most sellers do a terrible job of
identifying the items they are selling--the table below shows that only
13% of our shoppers gave their sellers good or excellent ratings on
identifying what they were selling. Imagine a supermarket selling
generic FRUIT for $X a pound and VEGGIES for $Y a pound. This store
would let their customers guess whether they were buying peaches or
apricots on the fruit side, and whether they were buying broccoli or
string beans on the veggie side. That is mostly what happens to plants
and flowers, which are often sold as annuals, perrenials, or bunches.
Slowly but surely, this is going to change.
Consumers are buying plants and flowers for more reasons than
sympathy and what one marketer calls "wife management." Home
Depot, the largest seller of plants, has introduced branded plants under
the Viva! label. Branded roses and tulips are happening. Lowe's is
doing an outstanding job of signing every plant they sell, and Trader
Joe's is sharing tidbits about their flower bunches that inform
consumers about care and life expectancy, as well as bunch size and
origin.
Someday soon, consumers will start seeing branded plants and
flowers as well as signs and labels that tell them what those pretty
blooms are called, and how long they can expect them to live. They may
find more convenient and even car-friendly packaging, too.
[ILLUSTRATION OMITTED]
Have a lovely summer! Back in September
Flowers & Plants % Good or Excellent
Seasonal excitement 76%
Freshness at purchase 50%
Care/growing information 43%
Retaining quality at home 28%
Value for money 27%
Packaging to get home 27%
Enjoyable shopping trip 25%
Knowledge of sellers 14%
Flower/plant ID at store 13%
COPYRIGHT 2005 Consumer Network,
Inc Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 2005, Gale Group. All rights
reserved. Gale Group is a Thomson Corporation Company.
NOTE: All illustrations and photos have been removed from this article.