Smoothstone IP Communications, Louisville, Ky., a leading
nationwide provider of Enterprise Internet Protocol Communications
Solutions, has launched SmoothstoneCONNECT, a new IP trunking service
designed specifically for the Cisco Unified Communications System. This
service is available to new and existing Smoothstone customers.
SmoothstoneCONNECT takes VoIP from a company's local area
network, through its firewall, across Smoothstone's highly secure,
nationwide and private IP wide area network, and to the local PSTN or to
other Cisco Unified Communications System enabled handsets at the
company's other locations across the country. Thus,
SmoothstoneCONNECT offers multi-site Cisco Unified Communications System
customers a truly end-to-end IP trunking solution. The announcement of
SmoothstoneCONNECT further positions Smoothstone as a leading,
enterprise-class, IP trunking services provider for VoIP.
SmoothstoneCONNECT uses industry-leading Cisco integrated service
routers (ISRs) to interconnect premise based Cisco Unified Communication
networks. Cisco ISRs are also designed to allow customers to migrate
from TDM to IP interconnects at their pace, allowing them to maximize
their previous capital and training-related investments.
"Innovative, customer-focused providers like Smoothstone are
driving rapid growth of managed voice services by extending the
functionality of Cisco solutions to meet the specific needs of their
customers," said Kirt Jorgenson, director of the Cisco Powered
Network Program. "We look forward to building on our relationship
with Smoothstone to enhance its and its customers'
productivity."
"The days of a T1 supporting only 24 simultaneous calls are
over," said Jeff Wellemeyer, CTO and chairman of Smoothstone.
"The world of infinitely scaleable, packet-based carrier networks
is now truly here. Convergence on a corporate LAN alone can only add
limited value. Allowing convergence to the carrier is where the benefits
are."
The benefits of SmoothstoneCONNECT are many:
- Painless Scalability. SmoothstoneCONNECT's IP connection is
a clear channel -- not a traditional, channelized T1 or PRI. It enables
the dynamic delivery and immediate scalability of "no-busy
tone" voice services.
- Improved Business Continuity. SmoothstoneCONNECT significantly
increases phone service survivability and reliability, by allowing
instantaneous rerouting of calls and geography-agnostic failovers. This
includes the ability to re-route inbound calls to any PSTN or IP
destination, accept voicemail messages and forward them to any email
address, and allow users to update call routing rules, via a secure Web
portal.
- A Lower Total Cost of Ownership. SmoothstoneCONNECT delivers
voice carrier services, as well as data and video, over one converged
network. It eliminates the need for separate media gateways, local voice
access circuits, Internet access connections and data WANs, saving all
of these additional costs and maximizing bandwidth efficiency.
SmoothstoneCONNECT's unique capabilities include the
following:
- Direct inbound and outbound calling, using the Cisco Unified
Communications System, via IP, available in over 5800 rate centers
nationwide. (Local DIDs and phone numbers available everywhere.)
- Geography agnostic phone numbers (e.g., local Atlanta numbers in
other cities, nationwide).
- Inbound toll-free calling.
Advanced SmoothstoneCONNECT allows the following:
- All of SmoothstoneCONNECT's standard features, plus
additional, unique features:
- Softphone Termination - on any PC with an Internet connection
- Call Recording - calls can be recorded and delivered as e-mail
attachments
- DirecFax(TM) - personal fax number for every user, with faxes
delivered as email attachments
- "In The Cloud" Queuing - advanced call queuing
- "Database DIP" Call Routing - calls routed based on
queries to client databases
- Automated Call Distribution/Queuing - complete call center
operations, including queuing and reporting
Smoothstone delivers all of the services described above with the
24/7 management, QoS guarantees and outstanding customer service for
which the company is well known. Clients also get access to NetStalk(TM)
(Smoothstone's WAN management Web portal) and VoiceStalk(TM)
(Smoothstone's call reporting Web portal).
To learn more about SmoothstoneCONNECT for the Cisco Unified
Communications System, visit http://www.smoothstone.com/.
About Smoothstone IP Communications
Smoothstone is the leading, nationwide IP communications provider
for medium-sized enterprises. Its unique platform provides centrally
managed, solutions, including VoIP, over a private, nationwide network,
with local dial tone available in over 5,800 local calling areas.
Smoothstone is a Cisco Powered Network member and is the oldest managed
VoIP company in the U.S.
For more information, visit http://www.smoothstone.com or call
800/773-3037 or 502/315-5177.
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