Wows at Wegmans.
by Doyle, Mona
The Shopper Report • July-August, 2006 • Wegmans Food Markets Inc. sets shop at New
Jersey
The newest Wegmans supermarket opened last month in Cherry Hill,
N.J., just a few minutes outside of Center City Philadelphia. Visiting
before and after the opening, I realized that every Wegmans I've
visited has triggered at least one "wow" for me--this store
triggered two. The first came from competing salmon features, one on
each side of an aisle that's more like a bazaar passage. On one
side, a free-standing freezer case featured two-pound bags of frozen
farmed-salmon portions boldly priced at $4.99 a pound. Across the aisle,
an equally bold price sign advertised wild salmon at over $20 a pound.
The message I got was "We have it all. Pick your price and
enjoy!" My second "wow" was triggered by a handsome
display of Waterford crystal, almost mind-boggling at a supermarket. We
like using water pitchers for dinner, and the merchandise on display
included a lovely pitcher in just our size priced at only $75. Dare I
buy this at a supermarket, even one called Wegmans? I heard another
visitor at the same display exclaim, "What a great place this is
for gifts!"
A food writer doing a big Wegmans story for The Philadelphia
Inquirer's weekly food section described the new store in glowing
terms laced with timeouts for local exceptions: "it takes some
getting used to, but has an old-world marketplace feel with new-world
style." Her mixed messages were sharpest in a subtly hostile
closing paragraph that readers and shoppers in Philadelphia and South
Jersey will find all too familiar: "Time will tell. But [I] spent
more at ShopRite than at Wegmans, and will go back to both." The
subtext of that statement implies that "Wegmans is a
"hotsy-totsy" big deal, but we've been shopping at
ShopRite for a long time and aren't about to stop, or even sure
that Wegmans belongs here." The Not-Invented-Here challenge that
New Jerseyians (especially South Jerseyians) use to defend themselves
from more sophisticated neighbors at each end of its infamous N.J.
Turnpike will be a challenge for Wegmans that their talent, tenacity,
customer focus and wonderful arrays of really good food will almost
certainly overcome.
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