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Service level agreements: a shared services cornerstone: creating a shared services model demands a lot of discipline. An effect

By Robert Colman   |   CMA Management  -  May, 2006

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Robert Colman is editor-in-chief of CMA Management.

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COPYRIGHT 2006 Society of Management Accountants of Canada Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.

Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

NOTE: All illustrations and photos have been removed from this article.


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