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Weekly Updates6. CONCLUSIONS
This paper reports the results of a questionnaire survey of 406 tenants in 3 large institutional housing estates in Nigeria. The aim of the survey was to assess tenants' maintenance awareness and responsibility as well as their level of satisfaction with the maintenance of their houses. The findings show that most of the tenants had the correct understanding of the rationale for maintenance and a high sense of responsibility towards the maintenance of their houses. This level of awareness and responsibility may be because the tenants were highly educated people, possessing qualifications ranging from first degrees or diplomas to doctorates in various fields.
There was agreement among the tenants on the priority order of competing repair demands. Also, there was no significant difference in the priority preferences of the tenants and the maintenance departments. The tenants' satisfaction with state of maintenance of their houses was just average, with the quality of the environment/surroundings and the backlog of maintenance work rated as the most and the least satisfactory attributes of the maintenance systems respectively. The study showed that tenants' perceptions of and satisfaction with the state of maintenance of their houses was based on the actual conditions of their houses. This study should therefore serve as a good feedback to the maintenance departments and guide them in taking remedial measures to improve their performance and boost tenants' satisfaction.
Received 12 September 2005; accepted 22 May 2006
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Adebayo A. OLADAPO
Department of Quantity Surveying, Faculty of Environmental Design
and Management, Obafemi Awalowo University, Ile-Ife, Nigeria
E-mail: adeladapo@yahoo.com
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