Office business application for customer information management.

Open Text Corp. have announced an Office Business Application (OBA) for accessing and managing customer information. One of the first OBAs built upon the 2007 Microsoft Office system to be commercially available, Open Text's Livelink ECM--Customer Information Management (CIM) gives users of Microsoft Office applications a complete view of all the information associated with customers, whether that information lives in SAP application-based systems, Microsoft Office SharePoint Server 2007, of other content repositories.

Open Text's solution is also being used by ThyssenKrupp Nirosta to streamline email-based order processing and handling of general customer inquiries. Livelink ECM--Customer Information Management extends the functionality of Microsoft Office Outlook 2007 by listing all documents including shipping details, contracts, or purchase orders for raw materials found after checking keywords in incoming emails. The documents and data may come from several different sources, including SAP applications and production planning systems, and when displayed in Office Outlook, enables users to more promptly and efficiently respond to customers.

www.opentext.com.