learning
27. Supervisors continuously 3.76 3.65 3.93
improve through
continuous learning
28. Coworkers 3.74 3.75 3.75
29. Training process 3.69 3.52 3.89
30. Newsletters and public 3.64 3.59 3.68
relations
31. Top management 3.58 3.59 3.59
continuously improves
through continuous
learning
32. Compensation system 3.38 3.23 3.61
33. Budget allocations 3.00 3.25 2.80
Average 3.65 3.64 3.68
Defect-free interactions with customers
34. Supervisors encourage 4.07 4.13 4.04
employees to strive for
defect-free interactions
with customers
35. Top management encourages 4.00 4.09 3.93
employees and supervisors
to strive for defect-free
interactions with
customers
36. Supervisors strive for 3.98 3.91 4.11
defect-free interactions
with customers
37. Hiring process 3.93 3.94 3.96
38. Top management strives 3.90 3.88 3.96
for defect-free
interactions with
customers
39. Coworkers 3.84 3.84 3.82
40. Training process 3.80 3.77 3.82
41. Performance appraisal 3.73 3.66 3.89
42. Newsletters and public 3.70 3.63 3.79
relations
43. Compensation system 3.45 3.26 3.71
44. Budget allocations 3.40 3.50 3.40
Average 3.80 3.78 3.85
Defect-free products
45. Supervisors encourage 4.23 4.22 4.30
employees to strive for
defect-free products
46. Hiring process 4.08 4.06 4.14
47. Supervisors strive for 4.03 3.87 4.26
defect-free products
48. Top management encourages 4.03 4.00 4.12
employees and supervisors
to strive for defect-free
products
49. Training process 3.95 3.74 4.21
50. Coworkers 3.92 3.78 4.07
51. Top management strives 3.88 3.68 4.15
for defect-free products
52. Performance appraisal 3.80 3.55 4.11
53. Newsletters and public 3.75 3.69 3.82
relations
54. Compensation system 3.46 3.16 3.86
55. Budget allocations 3.20 3.50 3.20
Average 3.85 3.75 4.02
Integrity
56. Supervisors encourage 3.85 3.75 4.00
employees to display
integrity
57. Hiring process 3.75 3.66 3.89
58. Training process 3.75 3.68 3.86
59. Top management encourages 3.68 3.75 3.63
employees and supervisors
to display integrity
60. Supervisors display 3.67 3.52 3.88
integrity
61. Coworkers 3.66 3.47 3.89
62. Top management displays 3.66 3.70 3.63
integrity
63. Newsletters and public 3.64 3.69 3.61
relations
64. Performance appraisal 3.58 3.53 3.70
65. Compensation system 3.38 3.28 3.54
66. Budget allocations 3.20 3.50 3.00
Average 3.62 3.59 3.69
Open communication
67. Supervisors encourage 3.73 3.50 4.04
employees to communicate
openly
68. Hiring process 3.72 3.60 3.88
69. Training process 3.66 3.53 3.82
70. Supervisors communicate 3.66 3.47 3.92
openly
71. Coworkers 3.61 3.44 3.82
72. Newsletters and public 3.52 3.44 3.64
relations
73. Performance appraisal 3.52 3.41 3.70
74. Top management encourages 3.50 3.50 3.56
employees and supervisors
to communicate openly
75. Top management 3.28 3.25 3.36
communicates openly
76. Budget allocations 3.10 3.25 3.20
77. Compensation system 3.02 2.84 3.25
Average 3.48 3.38 3.65
Respect for others
78. Supervisors encourage 3.95 3.84 4.07
employees to treat others
respectfully
79. Supervisors treat others 3.90 3.88 3.93
80. Coworkers 3.88 3.81 3.96
respectfully
81. Top management treats 3.77 3.88 3.67
others respectfully
82. Top management encourages 3.76 3.78 3.77
employees and supervisors
to treat others
respectfully
83. Hiring process 3.73 3.63 3.89
84. Newsletters and public 3.59 3.53 3.68
relations
85. Performance appraisal 3.58 3.50 3.70
86. Training process 3.52 3.45 3.64
87. Compensation system 3.18 3.00 3.43
88. Budget allocations 3.00 3.25 3.00
Average 3.62 3.60 3.70
Teamwork
89. Hiring process 4.11 3.97 4.32
90. Coworkers 3.98 3.91 4.11
91. Training process 3.89 3.63 4.21
92. Performance appraisal 3.88 3.84 4.00
93. Newsletters and public 3.72 3.72 3.71
relations
94. Supervisors help 3.72 3.69 3.78
employees work as a team
95. Supervisors work as a 3.68 3.58 3.85
team
96. Compensation system 3.51 3.47 3.61
97. Top management works as 3.47 3.48 3.56
a team
98. Top management helps 3.46 3.48 3.48
employees and supervisors
work as teams
99. Budget allocations 3.20 3.50 3.00
Average 3.69 3.66 3.78
COPYRIGHT 2007 Baker College System - Center for
Graduate Studies Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 2007, Gale Group. All rights
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NOTE: All illustrations and photos have been removed from this article.