Cluttered Web: in their efforts to boost advertising,
newspaper sites are junking up their home pages.
by Palser, Barb
To new-media trailblazers, newspaper tribulations sometimes seem
adorably quaint. Consider the controversy over front-page newspaper ads
reported by Donna Shaw in AJR's last issue ("A Fading
Taboo," June/July). "Page-one ads may net premium
prices," Shaw writes, "but they're distasteful to many
journalists who believe they violate the purity of page one and the
sacred wall between news and business. From a design standpoint, they
can detract from the flow and order of a page."
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Front-page purity? Online news sites waived that notion a long time
ago. Design flow and order? It's a nice ideal, seldom achieved on
the Web. Standards of taste, meanwhile, are flexible. If you have doubts
about that, just picture the gyrating silhouettes on those ubiquitous
ads for LowerMyBills.com. Or the melange of "rich media" ads
that push down, pop up and take over entire pages.
In her piece, Shaw listed the New York Times, Los Angeles Times,
Boston Globe and Minneapolis' Star Tribune among papers that
didn't allow ads on their front pages. (The L.A. Times is now
planning to do so.) But look at their Web sites. At the moment, there
are 13 ads on the home page of NYTimes.com, 13 on Boston.com and a
relatively conservative four on LATimes.com. StarTribune.com loads
against a full-page background of bright red wallpaper advertising an
auto dealer. The page itself offers nine ads.
Apparently the practice of labeling Web ads has gone by the
wayside, along with any limits on the number that can appear on a page.
As of this writing, LATimes.com is the only site of the four above that
labels all of its home-page ads. Boston.com labels most ads; NYTimes.com
and StarTribune.com haven't bothered at all. While most Web users
will recognize a standard-sized banner or square display ad, these sites
offer several unlabeled ads that are not so obvious.
Why is there such a glaring double standard between print and
online editions when it comes to advertising? As Shaw explains,
newspapers have a decades-long legacy of rejecting page-one ads in order
to demonstrate their objectivity. Things played out differently on the
Web, in an era when the separation of editorial and sales was more
firmly established and the Internet was expected to topple traditional
rules. News sites initially shunned home-page banner ads, but that
didn't last long.
Then the pressure grew to make Web sites profitable, and to show
some indication that they could eventually replace revenue losses on the
print side. Most news sites have scrambled to collect as many
advertisers as possible, simply carving out new ad positions when
existing inventory is full. The ethic of separating news coverage from
business interests has generally remained intact, but respect for the
consumer experience has suffered. ("Annoying online ads can be
effective," declared a recent San Jose Mercury News headline.
Effective, perhaps. Loyalty-inspiring, not so much.)
Setting aside the user experience for a moment, the hodgepodge of
ads on many news sites might be viewed as a sign that they're
selling successfully and possibly hitting their Web revenue targets. But
selling a lot of ads is not the same thing as having an advertising
strategy.
In fact, the motley clusters of ads are a clear sign of an immature
sales strategy. To date, many media sites--especially local ones--have
focused on coaxing advertisers who already buy space on a traditional
platform to give the Web a try. It's typical to see a large number
of ads crowding the most prominent pages of a site. How much value is
each advertiser getting--and how much are they paying?
A June report by Borrell Associates found that growth in
convergence sales at media sites is already slowing, as the pool of
print and TV advertisers who are willing to try the Web begins to drain.
In the first quarter of 2007, local online ad revenue for the newspapers
in Borrell's report grew 17.9 percent compared with 35 percent
overall growth in local online advertising. As the low-hanging fruit
withers, news sites will need to reach nontraditional advertisers (the
ones who are probably advertising with Google or Yahoo!) and new revenue
streams.
They will have to become more sophisticated when it comes to
creating and proving value to their advertisers. And that means less
clutter and greater consumer loyalty--not additional ad positions. The
most popular news sites--Yahoo! News, CNN.com and MSNBC.com--have far
fewer home-page ads than a typical news site, and you can bet they
charge a premium for each one.
In Shaw's article, one of the reasons newspaper managers give
for protecting page one is curb appeal; the front page lures readers
into the paper and sets the tone for their experience. "In the long
run, the big necessity is to get and maintain readers," said former
New York Times Managing Editor Gene Roberts, "and I think without
question that front-page ads work against readership."
Front-page Web ads aren't going away, nor should they. But Web
managers would benefit in the long run from a philosophy that is more
attuned to what consumers want than what they'll tolerate. A more
loyal audience will produce higher value for advertisers. That's
not a quaint throwback; it's smart strategy.
Barb Palser (bpalser@gmail.com) is director of digital media for
McGraw-Hill Broadcasting Co.
COPYRIGHT 2007 University of
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NOTE: All illustrations and photos have been removed from this article.