Rail Freight in Europe: different perspectives on achieving higher service levels.

road. Stakeholders How can How can more

government customers benefit

policies and from improved rail

practices services?

contribute to

improved rail

services? Traction Facilitate dedicated Development of Providers rail freight logistic concepts 25 returned infrastructure. based on better questionnaires Inform local/ understanding and 5 interviews regional authorities supply chains and

and the general on better

public. information to

market. Rail-asset-based Improve the image Good LSPs of rail freight and understanding of 26 returned increase efforts to supply chains, questionnaires inform local and modal choice and 5 interviews regional authorities intelligence and in-

and the general depth knowledge

public when about customers'

achievements relationships,

occur. greater service

portfolio. Truck-asset- Initiate projects in View rail as a based LSPs which rail freight potential customer; 25 returned has a key position. combine forces questionnaires Investments are with rail transport and 8 interviews required to and extend services

facilitate to door-to-door

intermodal delivery.

interfacing. Non-asset-based Help grow By actively LSPs awareness for rail- working together 8 returned specific issues with road and rail questionnaires among shippers to develop logistic and 2 interviews and LSPs. concepts, based on

customer

knowledge. Shippers / Allow more night Better marketing Customers trains to shorten and sales 5 interviews transit times. promotion. Full

Facilitate cross- access to tracking

border traffic. and tracing

information. Government Development of General lack of officials rail projects by awareness. 3 interviews small teams.

Coordinate

national, regional,

and local

initiatives.