Open Text extends enterprise records management.

Open Text[TM] Corporation has offered to help organisations better manage content created in real-time communications applications such as instant messaging (IM) as well as incorporate the content into records management and compliance initiatives. Offered in partnership with FaceTime Communications, these solutions broaden Open Text offerings for enterprise records management to encompass all types of electronic communication.

Companies in all industries, as well as government agencies, are faced with the task of monitoring and managing legal and compliance risks associated with rapidly proliferating forms of electronic communications that now include corporate intranet-based email, Internet email systems such as Hotmail, various forms of Web-based communications, such as IM and Skype, as well as Web 2.0 social networking sites such as MySpace, blogs and Twitter. Most organisations are still working through the best way to balance the productivity benefits of social networks and instant messaging with the potential for risk to the enterprise. IM conversations can be subject to discovery just like business documents and therefore must be managed throughout their lifecycle. Open Text and FaceTime have released a podcast that explores these challenges companies face.

Open Text and FaceTime aims to provide organisations with the ability to manage electronic communications currently in use and new forms that are likely to emerge in the coming years. With FaceTime, enterprises gain a powerful tool for securing, managing and monitoring public IM and enterprise IM such as Microsoft Live Communications Server (LCS) and IBM Lotus Sametime, as well as protecting against other greynets that can potentially open the door to hackers and malware. This capability, integrated with Open Text's Livelink ECM, allows customers to selectively retain, archive and destroy IM conversations in order to meet compliance and eDiscovery requirements.

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