TO THIS DAY, I REMEMBER A CERTAIN ENGLISH PROFESSOR IN COLLEGE. He
was young, had a full beard, dark hair and he was not much more then ten
years older then me. One day in the first few weeks of class he said,
"Mr. Gerbing, what are you doing here if you are not interested in
what I am teaching?"
Unfortunately, I had not been particularly attentive to his classes
or his homework assignments and he was getting tired of it. Sensitive to
having been criticized in front of a whole classroom of my peers, that
night I read the professor's assignment and analyzed the reading.
The next day in class, much to his shock, I volunteered to explain what
had been written. He listened to my explanation of the entire writing,
never once interrupting me. At the end, he complimented me on my efforts
and then read the author's interpretation of the writing to our
class.
My explanation was completely opposite of what the author had
intended.
Two things happened. First, it intrigued me that I could interpret
the story completely backwards and yet have my professor be very
complimentary and proud of the effort put forth. Second, from that day
forward, I started paying more attention and became more interactive in
my classes.
That experience was the first time that I had actively and
consciously used my mind for something creative and constructive.
It's a little scary that it took until college to do so, but
perhaps it will give you hope for all of your children who are following
a similar path.
That professor would become my first mentor, outside of my family,
and what a terrific mentor he was. Since than, there have been a number
of wonderful mentors in my life. Several years later, my Chief in the
Navy would encourage me to go back and finish college. Of course, there
have also been many others directly related to the door and hardware
industry.
I have been with Builders' Hardware & Supply for almost my
entire career in the door and hardware industry. While enrolled at The
University of Washington School of Architecture in 1966 after finishing
my two years in the Navy, I became somewhat dissatisfied with what I was
learning and asked the Dean if he could give me the name of an architect
that I might work for to get a better feel for the industry I was
preparing to enter. He happened to have one request, not from an
architect, but from a company looking for someone with an interest in
architecture. A few days later, I was interviewing with that company,
sitting across the desk from Shirley Henry, AHC of Builders'
Hardware & Supply. We had a four hour interview and, as they say,
"The rest is history."
Shirley was the first and most influential of my industry mentors,
but far from the last. Another was Bob Spargo, the first factory
salesman with whom I worked. Bob was a terrific teacher and within a
short period of time, thanks to one particular architect, we were
nicknamed "The Dynamic Duo." If the truth were to be told,
though, Bob was the "dynamic" and I was the "duo."
There have been other mentors who were competitors. Walt McAninch,
who started Contract Hardware in Seattle, was one. He was a great
example of how a professional in our industry behaves and operates a
business.
While in my early thirties, and attending a regional convention in
Hawaii, I was sitting on a couch waiting for our group to assemble. A
tall, older, distinguished gentleman with very white hair sat down next
to me. He asked me for my thoughts on the industry and how I liked
working in it. He listened and we talked back and forth until it was
time to leave. I had respected this man from afar but had never had the
courage to introduce myself. He was Dan Hay, the owner of a successful
distributor of commercial and residential hardware in Los Angeles. He
was also very well respected in our industry. The fact that he walked up
to a younger, unknown in our industry and asked my opinion has always
impressed me. Today BH & S still uses some of his recipes for
success for our procedures in our Commercial Department and Custom
Residential Department.
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Sometimes a mentor can be just a glancing contact. Mentors often
never realize the impact they make on your life. They are not trying to
be a mentor. They are just sharing information on something that they
have a passion about.
There are many people in our industry that I have learned from and
worked with over the years. The last eight DHI Presidents come to mind,
starting with my good friend Dan Heinz who was president of DHI in
1997/1998. It was Dan who first recruited me into National involvement
with DHI.
So with all of this said, it should be somewhat clear that I value
the key role that mentors play in our industry. Fortunately, during my
term as president of DHI, the Operational Plan calls for a
recommendation to be presented to the DHI Board of Governors, outlining
the creation of a formalized mentoring program for our industry.
Currently, there are many models available for us to consider and I am
hopeful that we can create a system which will allow our younger
industry personnel to learn from a generation who has spent a lifetime
in our industry.
We all know that finding qualified people for our industry is one
of our greatest challenges. It is not enough to just hire bright new
people, we need to make sure that the training they receive will allow
them to quickly progress in our industry.
Over the last several years, we have put in place changes to our
educational delivery system and certification program to make it easier
for us to train the future professionals of our industry. A mentoring
program would be a natural extension of this effort. And the good news
is that there is already a strong supply of qualified individuals who
can provide mentoring and education guidance for the future generations
of our industry.
This fall, DHI is releasing a DVD which can be utilized by our
members to attract the next generation to our industry. Our industry is
in transition! No longer are we just writing specifications and
supplying products, but we are making a difference in life safety and
security in buildings, every day. It has become an exciting industry and
we now have a better chance to attract the next generation. The lives of
the under 25 generation have been defined by tragedies such as
Columbine, September 11th and Virginia Tech. Our industry is now
positioned to play a role in safely securing our society and this will
appeal to the under 25 generation.
Of course, one of the most exciting undertakings for our industry
is driven by the new code requirements of NFPA 80--the annual inspection
of fire door assemblies. As I hope you experienced at the DHI Conference
in Nashville, our industry has a marvelous opportunity before us. Every
company needs to consider if they will play a role in performing annual
inspections of fire door assemblies and, if so, what that role will be.
This opportunity puts us in front of the end-user and creates value for
the knowledge that we possess as professionals in the eyes of fire
officials, architects and building owners. Also, it provides several
additional revenue streams such as inspections and service agreements.
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The leadership is pleased with the new Fire Door Assembly
Inspection Class that was launched at the DHI show in Nashville.
Designed to help students understand the role and responsibilities of
the inspectors, which is equally as important as understanding what is
being inspected, this class properly qualifies individuals to perform
inspections. Furthermore, the infrastructure that DHI was instrumental
in developing will assist our members in incorporating this new business
model into their existing one.
In addition, DHI is endorsing a new insurance program, which not
only supports this initiative, but our general businesses as well. A
detailed overview of the program was offered at this year's Forum
for the Future and I hope you were able to attend and learn more about
the ways this program can lower your risk through customized insurance
details policies and risk education.
Clearly, DHI is on the move and I am pleased that during my term
these exciting initiatives are being launched.
DHI has rebuilt the education and certification system for our
industry. We are continuing to work on strengthening the chapters. Our
Foundation is promoting the important role our industry plays in
advancing life safety and security. We have a lot going on and plenty to
keep me and our association staff busy without adding more to the plate
... but that has always been the mantra of the leadership- keep moving
forward on behalf of the industry!
Thank you so much for this opportunity to serve you as the
president of DHI this coming year. Also, I want to publicly thank, in
advance, my staff and family who will be supporting me during this
journey. Finally, I want to say thank you to the many mentors in my life
who have had such a profound influence on me and who I'm sure never
imagined that I would be president of our industry's Association!
DOUGLAS E. GERBING, AHC, FDHI, CSI
COPYRIGHT 2007 Door and Hardware
Institute Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 2007, Gale Group. All rights
reserved. Gale Group is a Thomson Corporation Company.
NOTE: All illustrations and photos have been removed from this article.