EDS and Xerox Corporation have announced a $263 million agreement
whereby EDS will manage and support Xerox's end-user computing
environment, deliver internal Service Desk services, and provide
mainframe services for an additional five years. The extended and
expanded agreement provides the scale and flexibility for Xerox to stay
ahead of technology advances and easily respond to changing and evolving
market needs worldwide.
"As long-time business partners, this next stage modernizes
our relationship," said John McDermott, CIO for Xerox. "EDS
mirrors our global reach and has extensive knowledge of our business,
industry and IT in general that helps reduce our overall IT spend and
adds to our commitment to improving agility, productivity and service
with technology."
This new agreement includes governance processes to drive and
support ongoing innovation for both Xerox and EDS and a contract
structure that allows for services and technology to be enhanced or
replaced over the life of the contract as business needs change.
Under the terms of the agreement, EDS will continue to manage the
Xerox employee computing environment, which includes service desk and
support for computing devices and servers. Supporting more than 55,000
users in more than 20 countries, the agreement includes enterprise
directory, e-mail/mobile/collaboration, account administration, software
distribution, asset tracking and security services. EDS will also
support users with a single-point-of-contact service desk in 21
languages. In addition, EDS will continue to provide mission-critical
and reliable mainframe services, which include hosting and operations
management.
"Today's global economy requires product and services
companies such as Xerox to have near-real time ability to adapt and
change to serve varying and evolving needs worldwide," said Darl
Davidson, vice president, U.S. Manufacturing Industry, EDS. "As
Xerox's business ally, we're beginning the next chapter of our
relationship to help the company launch the next phase in its long and
successful existence."
The new delivery model in this agreement expands the use of
EDS' Best Shore(R) capabilities through EDS Regional Support
Centers worldwide with the extension into Budapest, Hungary, and
expansion of EDS' Mumbai, India center. It is also based on the
Information Technology Infrastructure Library (ITIL(R)), a standard set
of best practice approaches and procedures that improve IT service
delivery and helps organizations such as Xerox improve productivity.
EDS Agility Alliance
(http://www.eds.com/insights/alliances/agility/) partner Microsoft
(http://www.eds.com/insights/alliances/microsoft/) will provide software
and operating systems to Xerox as a part of this agreement. The EDS
Agility Alliance is a coalition of companies globally recognized for
their quality, products and value to clients. Its mission is to
innovate, develop and deliver the EDS Agile Enterprise Platform --
EDS' next-generation global delivery system. Together, EDS and its
Agility Alliance partners collaborate to design, build and run a
market-leading services platform and develop technology-based services
to deliver tangible client results. EDS Agility Alliance partners
include Cisco, EMC, Microsoft, Oracle, SAP, Sun Microsystems and Xerox.
EDS has more than 30 years of experience in the manufacturing
industry (http://www.eds.com/industries/manufacturing/) with more than
20,000 employees dedicated to serving this sector. With more than 220
manufacturing clients in 40-plus countries, EDS serves 75 of the top 100
manufacturing companies.
About Xerox Corporation
Xerox Corporation is a global technology and services enterprise
that helps businesses deploy smarter document management strategies and
find better ways to work. It offers an array of innovative document
solutions, services and systems -- including color and black-and-white
printers, digital presses, multifunction devices and digital copiers --
designed for offices and production-printing environments. It also
offers associated supplies, software and support.
For more information, call 972/797-8751.
About EDS
EDS is a leading global technology services company delivering
business solutions to its clients. EDS founded the information
technology outsourcing industry more than 45 years ago. Today, EDS
delivers a broad portfolio of information technology and business
process outsourcing services to clients in the manufacturing, financial
services, healthcare, communications, energy, transportation, and
consumer and retail industries and to governments around the world.
For more information, visit http://www.eds.com or call
972/797-8751.
COPYRIGHT 2008 Worldwide
Videotex Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 2008 Gale, Cengage Learning. All rights
reserved. Gale Group is a Thomson Corporation Company.
NOTE: All illustrations and photos have been removed from this article.