Service is a mouse click away with Psion's online I-Serv program.

Psion Teklogix, Cincinnati, Ohio, USA, is expanding the service program for its entire line of rugged mobile computers into a comprehensive new global offering named I-Serv. Customers can get help by logging onto www.psionteklogix.com/i-serv.

This simplifies the service process, making it easier for customers to take advantage of a single global contract while dramatically reducing their total cost of ownership by up to 50% for both hardware and services. I-Serv combines real-time online global device tracking with guaranteed service level agreements, 24/7 live help desk support in more than seven languages, onsite technical support and abuse repair, into a flexible customer service solution.

The key to Psion I-Serv is its global bundled approach to service, providing a solution which is "innovative, informative, inclusive and interactive. This approach reportedly surpasses the industry's typical piecemeal offerings that can create gaps in coverage and leave customers uncertain as to what is included in their service plan.

Psion clients can combine several different options within their I-Serv customer care package, such as abuse repair; same day, three-day or seven-day guaranteed service level agreement for depot repair; eight-hour, five-day a week or 24/7 help desk support; and one- or two-day on-site support. With any level of service, the company is offering a free same day upgrade on the next repair if it fails to meet its guaranteed SLA. In addition, they will receive an exclusive offer; a third year of service free when they purchase a two-year I-Serv program. I-Serv contains many primary service components, several of which are:

* Teknet--Psion Teklogix' online real time customer service system enables service in the field or at the corporate office. Using Teknet, customers can instantly create Return Material Authorization reports that track their devices from the time they leave their facility until they are returned. Teknet also allows access to a full service history from a record of all help desk calls to complete management of equipment in the field.

* RFID Same Day Repair Guarantee--If Psion Teklogix fails to meet its guaranteed turnaround time on a repair, it will send an RFID chip to the customer for them to include with their next order. This guarantees a 24-hour turnaround (from the time the customer ships the device until the time they get it back) on their next repair.

* On-Site Collection--Psion Teklogix goes a step further than industry standard service offerings by providing customers with on-site collection of damaged products that need repair.

Psion Teklogix is a global provider of mobile computing solutions which deliver real-time access to enterprise data at the point of activity to improve business efficiency and productivity.