WB supports call centres in Kenya.
CALL CENTRES IN Kenya are to benefit from government financial aid
as part of a Ksh78mn project supported by the World Bank. The cash
released under the Transparency Communication and Infrastructure
Programme will also support e-government projects aimed at taking public
services to the grassroots through IT.
With this support, operators of call centre will pay US$500 per
megabit per month leaving the government to pay US$1200 to broadband
bandwidth service providers. Immediate beneficiaries are call centres
that have been operating for at least three months.
Satellite links have been prohibitively expensive as call centres
have to pay up to US$1700 monthly per bandwidth unit compared to US$250
per unit in India.
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