Tektronix introduces 'Zoey', a new IP testing 'assistant'.

www.tmcnet.com/2272.1

With IP telephony becoming the voice mode of choice in contact centers, maintaining a high quality of service is even more critical. To help contact centers and others, Tektronix Communications has introduced 'Zoey", an IVR system or 'assistant' that allows IP, along with PSTN and wireless phone users to test and diagnose the quality of their service at any time, Thanks to Zoey these users will have control over callers' experience. Integrating Zoey's IVR system with a service provider's existing customer care system will shorten total repair times and increase and customer satisfaction. Zoey helps meet the need for IP reliability by detecting quality issues obtained by guiding users through a series of tests for common line problems. It then gives a verbal report, with the option of results retrieval from a back end system.

www.tek.com/communications