On the trail of e-mail: carriers and brokers are tempted by registered e-mail services as a way of going paperless and managing

While the business of insurance has relied on handshakes and personal relationships for years, the industry can no longer ignore the efficiencies afforded by electronic insurance transactions. With electronic transactions comes post-placement administrative correspondence that is part of the business record and conducted predominantly by e-mail. As such, exposure to new risks of disputes around who says what to whom in an e-mail can strain business relationships and errors and omissions liability cash reserves.

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* www.rpost.com

www.riskandinsurance.com

FRANK SENTNER has been a leader in developing technology to transform the business of insurance. During the last 11 years, he has been the director of strategic technology for the Council of Insurance Agents & Brokers, which represents the world's largest insurance agents and brokers.

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