Blackbaud picked by Salvation Army division.

The Salvation Army Southern Territory (TSAS) selected Blackbaud Enterprise CRM[TM] as its centralized database to support the sharing of cross-division information, facilitate improved reporting and streamline operations.

TSAS leads the mission of The Salvation Army in the southern United States across nine "divisions" representing 15 southeastern states and the District of Columbia. The Salvation Army across the nation is committed to its branding promise of "Doing the most good" by providing services to the marginalized. Nationally, 29 million people were assisted in 2007. Additionally, each chapter or "Unit" of The Salvation Army provides region-specific services that make a positive impact within its local service area. TSAS constituents include a broad network of volunteers, soldiers, officers (ministers), congregations and partners in outreach and delivery of services.

When it came time to report at a Territory level or to respond to a regional disaster, TSAS had a significant manual effort to create a connected view of constituent information. Executive-level views were augmented manually to add missing information. Financial and fundraising reporting required manual processes and consumed valuable staff time.

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