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Weekly UpdatesSonicWALL, Inc. (NASDAQ:SNWL), Sunnyvale, Calif., a secure network infrastructure company, has announced that Primary Support Solutions Inc. ("Primary Support"), an information technology consulting firm with headquarters located in New York City, has deployed a SonicWALL(R) SSL-VPN 2000 to deliver remote technical assistance and provide remote access training services.
"We're not always sitting in front of the customer to train them," said Ronnie Parisella, Chief Technology Officer at Primary Support. "With the new streamlined options, it's now easier to teach our customers remotely. The functionality is rock solid, so our clients are consistently happy with it."
The SonicWALL(R) SSL-VPN 2000 solution provides small and mid-sized enterprises with a powerful, easy-to-use and cost-effective secure remote access and remote support solution that requires no pre-installed client software. Utilizing a standard Web browser, authorized users including mobile workers, partners and customers can securely access e-mail, files, intranets, business applications, desktops and servers from any location.
"One main attraction was the new features in Virtual Assist," said Parisella. "Our techs already used that incessantly and for that to be made better and more reliable was a big deal for us. Our techs spend less time connecting to our clients' workstations. I'd say it saves two-three hours every week."
SonicWALL(R) Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed "fat" client.
Parisella's team uses the SSL-VPN 2000 and Virtual Assist to support Primary Support's entire customer base of over 2,000 users, as well as fifteen users within Primary Support itself.
"Our technicians take remote control of a user's workstation in order to walk them through training to see issues first hand," said Parisella. "This eyes-on approach saves us from having to send a technician out to the client site."
The SonicWALL SSL-VPN 2000 firmware v3.5 release features Virtual Assist Standalone Client to enable multiple customer support and seamless remote reboot and reconnect; Virtual Assist Mac Support; NetExtender Windows Mobile for complete intranet access from mobile devices; a technology preview of Web Application Firewall service; Application Offloading for secure access to specified Web applications through a configured portal; easy-to-use dynamic Virtual Office user portal; and extensive IPv6 support.
Parisella plans to provide Primary Support clients with SonicWALL SSL VPN devices and Virtual Assist licenses by default as part of every new network implementation. "The ease of use and time saved in supporting them easily offsets the expense," said Parisella.
About SonicWALL, Inc.
SonicWALL is committed to improving the performance and productivity of businesses of all sizes by engineering the cost and complexity out of running a secure network. Over one million SonicWALL appliances have been shipped through its global network of ten thousand channel partners to keep tens of millions of worldwide business computer users safe and in control of their data. SonicWALL's award-winning solutions include network security, secure remote access, content security, backup and recovery, and policy and management technology.
For more information, visit http://www.sonicwall.com or call 408/962-6131
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