Convergys.(from the TMC net[TM] BLOGS.)

In his "First Coffee" blog, TMCnet's David Sims writes:

Convergys has announced the availability of a platform-independent On-Demand Voice Authentication product, which Convergys clients and non-Convergys clients can implement by enrolling the voice signatures of their customers and employees.

Included in this product is voice biometric security from the Voice Signature Service provided through Convergys' partnership with TradeHarbor. The idea is that upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication,

Convergys officials describe it as a "no-capital expense deployment," touting its pay-as-you-go model. A person's voice signature is as unique as a fingerprint and can be used in legally binding documents and contracts if allowed by applicable law.

"Today's voice authentication is a competitive differentiator because it is new. However, with the increase in online transaction activity and increase in mobile device use, voice authentication will quickly go from being a nice-to-have to being a must-have for companies that want to retain their customers," says Bill Livingston, vice president of services architecture and deployment, TradcHarbor.

Visit David's blog at http://blog.tmcnet.com/telecom-crm

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