GMT.(CUSTOMER INTER@CTION NEWS)(Planet workforce optimization suite)(Brief article)

GMT (www.gmt.com) has a new version of its GMT Planet workforce optimization suite, the Lanier edition, which includes several major enhancements and new capabilities. It has an enhanced forecasting engine that enables users to review and analyze historical workload demand data. It also permits the system to automatically identify the best forecasting methods and parameters to create the best-fit forecast. These tools enhance the ability to match supply and demand. It permits improved cross- utilization across skilled positions and offers new displays showing service levels for skilled positions and enhancements to calculating and managing shrinkage and shortages in those roles.

The Lanier edition now offers absolute and cascading task priorities, which allow the user to define the order in which work must be completed. Schedules are created significantly faster through improved multi-threading. GMT QualityLink provides an open-systems framework to integrate GMT Planet with commercially available call recording and quality monitoring solutions.

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