Noble Systems Corporation.(CUSTOMER INTER@CTION NEWS)(Outbound WFM module )(Brief article)

Noble Systems Corporation (www.noblesys.com) has introduces Outbound WFM module for Noble[R] Workforce Management. It has several features and tools targeted for outbound and blended outbound/inbound environments. It has outbound forecasting for agents, to schedule agents based upon records to call and outbound forecasting for calling lists to determine the resources needed to exhaust a list quickly or to spread calls evenly across a time period. It also has inbound forecasting to predict call volumes, including predicting "Valley" periods when inbound volumes are low so that outbound campaigns can be scheduled, and what-if scenarios explore the affects of volume and service level changes. There is data sharing with the Noble[R] Solution for outbound and inbound statistics.

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