CRM solution.(CUSTOMER INTER@CTION NEWS)

Salesforce.com's (www.salesforce.com) new Summer '09, the company's 29th generation release of its famed hosted CRM solution, has several new features. New to the Service Cloud are real time partner collaboration, case workflow optimization, and online community management tools. The Sales Cloud has been upgraded to permit visual charting, triggered E-mails, and deal team management (which gives sales reps brought in to assist in closing a deal have access to the deal information). Summer '09 makes it even easier to build and run custom applications on Force.com. New features will include workflow visualizer, Visualforce for dashboards, and advanced application tracking.

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