Syntellect.(CUSTOMER INTER@CTION NEWS)(Customer Interaction Management)(Brief article)

Syntellect (www.syntellect.com) 's latest release, Syntellect Customer Interaction Management (CIM) version 7.0 includes more than two dozen new product enhancements, including a redesigned graphical user interface, agent application enhancements to improve efficiency and effectiveness, interaction management lifecycle reporting enhancements, and outbound application integration. The CIM 7.0 release is optimized for Syntellect's upcoming Outbound Communicator solution, to be released in September 2009, for blended or dedicated agent proactive outbound customer campaigns. Outbound Communicator carefully monitors agent availability and has automatic throttle control for call pacing. Combined with CIM, Outbound Communicator allows for predictive and progressive dialing to send calls based on agents skills and availability.

Print Get the Mag Weekly Updates