Zultys.(CUSTOMER INTER@CTION NEWS)

Zultys (www.zultys.com) new Version 5.0 software for the MX250 and MX30 Enterprise Media eXchange iP PBX products has several key new features. MXconnect can make any phone number e.g. home or mobile an office extension, which supports home-based agents and field service personnel and subject matter experts. The enterprise- wide presence and IM features of MXIE[TM] have been expanded to allow users to type a short note that provides additional status information that is displayed to all other users, such as 'back at 2pm' or 'In training all day'.

Version 5.0 allows users to dial from any desktop or web-based application. It permits systems administrator to define and construct pop-up notepads or drop-down menus that are displayed upon making or receiving calls. Specific and customizable information such as notes, wrap-up codes and account codes can be added. This data is transferred with the calls to other agents as the calls are processed. When the calls are completed, the call attached data is added to the call log and is easily retrievable. There is call recording from any type of phone and unlimited call detail record archiving in an external MySQL Database.

Zultys' network and phone systems now has session border controller and port mapping that provides improved security. Organizations may deploy the MX system behind corporate firewalls while allowing home and mobile employees to securely connect into and operate with it. An advanced near-end and far-end NAT Traversal feature set negates the need for Virtual Private Network (VPN) connections. There is also ZIP 5-series silent monitoring for supervisions and realtime SIP call monitor/packet capture for troubleshooting and network monitoring.

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