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Weekly UpdatesAs governments work to meet constituent demands, adopting well-designed, automated forms processes is key to better engaging citizens and improving services. These days at the Illinois Department of Human Services, case managers, administrators and citizens alike are working smarter and faster by shifting from paper to automated forms processes with Adobe LiveCycle solutions.
When the department wanted to engage more effectively with citizens and streamline forms processes, DHS set out to accomplish several goals. Like most government agencies, DHS faced budget limitations and needed to find the most cost-effective solution possible. In addition, the solution had to be simple to deploy and manage, integrate seamlessly with legacy systems, and it could not place any financial burden on constituents wanting to use online processes. Also essential was addressing the needs of people with impaired vision and ensuring that the solution was easy for everyone to use.
After evaluating its options, DHS selected Adobe Acrobat Professional software and Adobe LiveCycle Reader Extensions server software; the state's procurement and IT agency, the Department of Central Management Services, later negotiated to an enterprise license for LiveCycle Reader Extensions that encompasses all state, county and city agencies, as well as public schools and universities in Illinois.
"In the few years we've been using Adobe products, we've moved from posting static forms in Adobe Portable Document Format [PDF] online to building auto-populated interactive PDF forms," says John Rigg, manager of forms management for the agency.
Using Acrobat, LiveCycle Designer, and LiveCycle Reader Extensions, DHS converted more than 1,000 paper forms to interactive Adobe PDF forms that people can fill out easily online or offline using free Adobe Reader software. The forms are available to DHS case managers via the agency's intranet, and many are available to citizens on DHS's public-facing web sites.
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