Schools of thought in and against total quality. (total quality management)

Hill, S. 1995. "From Quality Circles to Total Quality Management." In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.

Ishikawa, K. 1985. What is Total Quality Control? The Japanese Way. Englewood Cliffs, CA: Prentice-Hall Inc.

Juran, J.M. 1951. Quality Control Handbook. New York, NY: McGraw-Hill.

-----. 1974. Quality Control Handbook (3rd Edition, Revised). New York, NY: McGraw-Hill.

-----. 1989. Juran on Leadership for Quality - An Executive Handbook. New York, NY: The Free Press.

Kelada, J.N. 1996. Integrating Reengineering with Total Quality. Milwaukee, WI: ASQC Quality Press.

Kerfoot, D. and D. Knights. 1995. "Empowering the "Quality" Worker? - The seduction and contradiction of the total quality phenomenon." In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.

Krishnan, R., A.B. Shani, R.M. Grant, and R. Baer. 1993. "In Search of Quality Improvement: Problems of Design and Implementation." Academy of Management Executive 7(4): 7-20.

Lader, J.L. 1988. "Getting Emotional About Quality." Quality Progress (July): 16-19.

Landen, L.L. and G.A. Landen. 1990. "Please, No More Buzzwords." The Journal for Quality and Participation (March): 26-30.

Le Mouel, J. 1991. La critique de l'efficacite. Paris: Seuil.

McArdle, L., M. Rowlinson, S. Procter, J. Hassard, and P. Forrester. 1995. "Total Quality Management and Participation - Employee empowerment, or the enhancement of exploitation?" In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge. 156-172.

Munro, R. 1995. "Governing the New Province of Quality - Autonomy, accounting and the dissemination of accountability." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.

Nathanson, C. 1993. "Are You a Total Quality Person?" Quality Progress (September): 117-119.

Peters, T.J. and R.H. Waterman. 1982. In Search of Excellence - Lessons from America's Best-Run Companies. New York, NY: Harper and Row.

Peters, T.J. 1988. Thriving on Chaos Handbook for a Management Revolution. New York, NY: Perennial Library.

Reed, R., D.J. Lemak, and J.C. Montgomery. 1996. "Beyond Process: TQM Content and Firm Performance." Academy of Management Review 21(1): 173-202.

Reeves, C.A. and D.A. Bednar. 1994. "Defining Quality: Alternatives and Implications." The Academy of Management Review 19(4): 419-445.

Rickard, N.E. 1990. "Foreword." In Doing it Right. I.J. DeToro. Buffalo, NY: Bearly Limited. vii-x.

Roberts, K. and Y. Corcoran-Nantes. 1995. "TQM, the New Training and Industrial Relations." In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.

Romano, C. 1994. "Report Card on TQM." Management Review (January): 22-25.

Schaffer, R.H. and H.A. Thomson. 1992. "Successful Change Programs Begin with Results." Harvard Business Review (January-February): 80-89.

Schaffer, D.S. 1993. "Why Total Quality Programs Miss the Mark." Journal for Quality and Participation (September): 18-27.

Sherwood, J.J. and F.M. Hoylman. 1993. "The Total Quality Paradox." Journal for Quality and Participation (March): 98-105.

Shewhart, W.A. 1931. Economic Control of Quality of Manufactured Products. Princeton, NJ: D. Van Nostrand Company, Inc.

Sitkin, S.B, K.M. Sutcliffe, and R.G. Schroeder. 1994. "Distinguishing Control From Learning in Total Quality Management: A Contingency Perspective." The Academy of Management Review 19(3):. 537-564.

Spencer, BA. 1994. "Models of Organization and Total Quality Management: A Comparison and Critical Evaluation." The Academy of Management Review 19(3): 446-471.

Spitzer, R.D. 1993. "TQM: The Only Source of Sustainable Competitive Advantage." Quality Progress (June): 59-64.

Steingard, D.S. and D.E. Fitzgibbons. 1993. "A Postmodern Deconstruction of Total Quality Management (TQM)." Journal of Organizational Change Management 6(5): 27-42.

Tuckman, A. 1995. "Ideology, Quality and TQM." In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.

Walton, M. 1986. The Deming Management Method, New York, NY: Perigee Books.

Warnotte, G. 1992. "Qualite totale: fondements, principes d'action et enjeux." Humanisme et Entreprise (Fevrier): 93-111.

Webb, J. 1995. "Quality Management and the Management of Quality." In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge. 105-126.

Wilkinson, A., P. Allen, and E. Snape. 1991. "TQM and the Management of Labour." Employee Relations 13(1): 24-31.

Wilkinson, A. and H. Willmott. 1995. "Introduction." In Making Quality Critical - New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.

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