TRADE SHOWS: "EXHIBIT
MEMORABILITY".
If sports car raffles and booth bimbos seem like a dumb way to get
attention at trade shows, here's good news: Serious product demos
and good pre-show marketing really have a greater impact on show
attendees than flashy gimmicks. That's the conclusion of a
large-scale study of "factors affecting exhibit recall"
conducted by the Center for Exhibition Industry Research, a Chicago
think tank funded by a group of industry associations.
Although attendees tend to remember large exhibits best, say the
CEIR researchers, size alone doesn't guarantee post-show recall.
Instead, six factors play a role in total "exhibit
memorability":
* Interest in products: Not surprisingly, the single biggest
recall factor (33%) is simply an attendee's personal interest in a
company or product, which can be stimulated with a strong advance
publicity campaign. "Without pre-show promotion, memorability will
be based primarily on attendees' experiences in visiting the
booth," says CEIR.
* Product demonstrations: Just showing up isn't enough,
CEIR's researchers argue--attendees want live action, not "a
static display," says CEIR. In fact, demonstrations and
presentations are the second most important memorability factor (27%).
Format isn't critical, CEIR adds; informal demos can be as
effective as full-fledged stage productions. But frequency does matter:
It's better to offer many small presentations than a few shows with
big gaps in the schedule.
* Company identity: "Being a well-known company has
increased its memorability influence from 4% in the 1980's to 11%
in the 1990's," the CEIR researchers point out. While
there's no quick fix for lack of a strong brand name, they add,
little-known companies should include "ample corporate
identification" in their exhibit and promotion plans.
* Exhibit design: It may be tough to create instant brand
recognition, but CEIR says a well-designed exhibit space--which even
obscure companies can usually create--affects memorability almost as
much (10%) as brand identity. The biggest impact, CEIR adds, tends to
come from "conspicuous signs that highlight broad product
categories or specific applications."
* Product literature: "Informal surveys have suggested that
up to 65% of all product literature distributed at a trade show is
discarded by attendees before they return to their offices," says
CEIR, so it's not surprising that brochures and other handouts
contribute only 7% to an exhibitor's memorability.
* Giveaways: "Mugs, pens, bags, hats, and other items"
contribute virtually nothing to attendee recall, says CEIR; such
giveaways add only 2% to memorability, though they might have some
impact on long-term brand- building.
"Most Remembered Exhibits," Center for Exhibition
Industry Research, 2301 South Lake Shore Dr., Chicago, Ill. 60616;
312/808-2347. Web: www.ceir.org.
COPYRIGHT 1999 Soft-letter Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 1999, Gale Group. All rights
reserved. Gale Group is a Thomson Corporation Company.
NOTE: All illustrations and photos have been removed from this article.