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Weekly UpdatesThe Internet is becoming an important resource for automotive information for consumers while shopping for their vehicle. Sixty-two percent of all new-vehicle buyers go online for automotive information before they begin visiting dealers, according to the recent J.D. Power and Associates 2001 New Autoshopper.com Study .
The study shows an eight-percentage-point growth in automotive Internet usage this year -- up from 54 percent in 2000, the company said. "The Internet provides automotive shoppers with information of real value that not only continues to attract new users, but also keeps them coming back for more," said Chris Denove, partner and senior director of automotive retail research at J.D. Power and Associates.
On average, an automotive Internet user visits 6.8 automotive sites before making a purchase. Automotive Internet users indicate a clear preference for independent, third-party Web sites, the study finds. Manufacturer sites were the preferred choice only for looking up vehicle facts such as options and features information. Independent sites were preferred for anything related to pricing or buying.
According to the study, Kelley Blue Book remains the most visited site for the fourth straight year while Edmonds.com was viewed as the most useful Web site. Ford.com was the most frequently visited manufacturer site, the study found.
"The best way for a manufacturer to drive traffic to its Web site is to feature the site as part of its traditional advertising campaign," said Denove. "Companies such as BMW and Isuzu that instituted offline campaigns to drive customers to their Web site saw the largest increases in automotive Internet usage."
The study findings show that autobytel.com again sells more vehicles online than any other independent Web site service. GM BuyPower.com is the leading factory-sponsored Web site for generating online new-vehicle sales, the study found.
Industry wide, 6 percent of all new vehicles were sold through an online buying service -- up from 4.7 percent in 2000, J.D. Power and Associates.
For 2001, the New Autoshopper.com study was expanded to capture a larger sample size providing a more in-depth analysis of industry-wide sites, according to the company. J.D. Power and Associates said the study is based on responses from more than 26,400 consumers who purchased new 2001 and 2002 model year vehicles.
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