Mobile Edition
Print
Get the Mag
Weekly UpdatesDPS Telecom (http://www.dpstele.com), Fresno, Calif., a provider of network reliability products for companies such as AT&T, Verizon, Lucent, Volt, and McLeod USA, has announced the results of a five-month study on making telephone companies successful.
Among the research revealed is the fact that the industry is under serious growing pains. Yes, cellular growth is up 1650% in the past ten years alone. Yes, cellular usage will climb from 6% of all telecommunications last year to 41% in the next three years. Yes, the telecommunications business is a $900 billion market world wide, with the U.S. accounting for approximately 26% of that, or $230 billion (to put that in perspective, the entire movie business only grosses annual box office receipts of $9 billion), and finally, yes, Internet usage has climbed from 5 million six years ago to 105 million today. But with this growth comes some serious challenges as well.
-- Where we once had eight major providers of telephone services, we now have 3,700.
-- The cost of the systems that support this telephone activity was $45 billion per year for the past few years and shot to $168 billion this past year.
-- Telephone companies are being fined when their systems fail to keep service operating (one company alone paid $26 million in fines).
Among some steep learning curve items in the report, available free, are how to reduce customer churn (which is out of control these days), how to breed more customer loyalty, and how to create a much more stable network.
The report and live orientation.
DPS has been in the network reliability business for over 15 years and has been ranked on Inc. Magazine's "Fastest Growing Companies in America". DPS used a research group that conducts research for the Fortune 500. The mission was to take a look at trends and forecasts.
"It was a very interesting process," stated Bob Berry, CEO of DPS, "sometimes there can be a major trend going on in an industry that no one really notices until it's too late. But if you look at the data that's readily available and look at many aspects of what's happening in an industry, and then look at that data over a period of ten years or so, sometimes you can see things that others simply don't notice."
"We're underwriting the cost of this research and report as our way of giving something back to an industry that's been really good to us," said Berry.
Any RBOC, CLEC / ILEC, Independent, Wireless, or Broadband provider can request the report and then they get put on a request calendar for when the accompanying live orientation is in their area. "We established a speaker's bureau and trained several presenters to go and put on live orientations all over the country. Any company can register and when we have a speaker in their area, they stop by and do the live orientation," continued Bob Berry.
The Orientation only takes 60 minutes, but is packed with more than 80 panels of information and an investment of nearly $200,000 in R&D to put the entire program together. Berry guarantees, "No one will be bored and that they'll learn a lot from our intensive study."
For more information or to be put on the live orientation calendar, call or visit http://www.dpstele.com/signup or call (800)622-3314.
FEED