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Weekly UpdatesPhilips Speech Processing, a business unit of Royal Philips Electronics (NYSE:PHG) and a global leader in speech recognition technology, has introduced Enterprise Voice Dialing(TM), the latest offering in the company's suite of leading corporate voice dialing products.
Designed for large organizations with 100,000 or more employees, Enterprise Voice Dialing functions as a voice-driven auto attendant, eliminating hold times and saving callers the hassle of remembering extensions or correct name spellings by allowing them to quickly reach people or departments simply by speaking their request.
"By eliminating frustrating hold times, or the aggravation of navigating complex, touch-tone menus, Philips Enterprise Voice Dialing enables large organizations to significantly raise the level of customer care they provide," said Frank Caris, president of the Dallas-based telephony division of Philips Speech Processing. "Enterprise Voice Dialing also helps organizations increase productivity and reduce operating costs by streamlining internal communications and freeing operators to handle more complex, customer-facing issues.
"The addition of this robust, enterprise edition to our existing suite of corporate voice dialing products, along with our patented Personal Voice Dialing system offered to consumers through wireless carriers, further strengthens Philips' leadership position in the high-growth voice-dialing market," added Caris.
Philips Enterprise Voice Dialing is part of the company's complete family of corporate voice dialing products, which includes Small Business and Standard editions, providing capacity for 10,000 and 20,000 names, respectively. Operating on the Windows/2000(R) platform and using Intel(R) processors, Enterprise Voice Dialing supports in excess of 100,000 names, and easily scales to support a virtually unlimited number of names.
While large organizations across all corporate industries can benefit from Enterprise Voice Dialing, the financial services, education and healthcare markets are particularly well suited for this technology due to their large number of employees and high customer call volumes. A selection of the company's corporate voice dialing customers includes Merrill Lynch, New York Life, Aetna, Johnson & Johnson, Universal Studios, St. Vincent's Hospital, Parkview Medical, Mt. Carmel Hospital, Kent State University, Pepperdine University, Stephens Institute of Technology and Morehouse College.
Philips Speech Processing has more than 20 years' experience in the development and deployment of corporate voice-dialing solutions and has more than 300 voice dialing systems installed nationwide. Philips' speech products support more than 30 languages, including U.S. English, U.S. Spanish, Latin American Spanish, U.K. English, Dutch, German, Russian, Swiss German, French, Spanish, Italian, Portuguese, Greek, Danish, Finnish, Norwegian, Swedish, Japanese, Mandarin and more.
About Philips
Royal Philips Electronics of the Netherlands is one of the world's biggest electronics companies and Europe's largest, with sales of EUR 37.9 billion in 2000. It is a global leader in color television sets, lighting, electric shavers, color picture tubes for televisions and monitors, and one-chip TV products. Its 219,400 employees in more than 60 countries are active in the areas of lighting, consumer electronics, domestic appliances, components, semiconductors, and medical systems. Philips is quoted on the NYSE (symbol:PHG), London, Frankfurt, Amsterdam and other stock exchanges. News from Philips is located at www.news.philips.com
About Philips Speech Processing
Philips Speech Processing, a business unit of Royal Philips Electronics, is an industry-leading developer of speech recognition technology and is recognized as the original innovator of Voice Dialing applications. With numerous patents, Philips Speech Processing has led the industry in development of technologically advanced speech recognition systems for the telephony environment. It offers a wide variety of Voice Dialing applications including Corporate Voice Dialing and Personal Voice Dialing via wireless carriers. Today, Philips Speech Processing continues to build on its leadership position in Voice Dialing and works with numerous 3rd party service providers in the efforts to deploy speech-driven applications to a wide range of customers.
For more information, visit http://www.speech.philips.com or call 214/373-1601.
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