What's convenient now.
by Doyle, Mona
* Microwaving is more convenient than anything else we had on our
check lists. The fact that nothing even comes close says that we've
progressed from Quick and Easy to Zap and Click.
[ILLUSTRATION OMITTED]
* Favorite supermarkets are strong on convenience relative to
specialty markets, mass merchandisers, and even drug stores. Because
they are generally closer and less time consuming, they get much higher
convenience ratings than Wal-Mart or Target.
* Favorite supermarkets get much higher convenience ratings than
ordinary supermarkets.
* Deli takeout gets higher convenience ratings than fast food
drive-throughs (in part because the waits are shorter). EDITORIAL NOTE:
AS I WALKED THROUGH A SUPERMARKET, A YOUNG WOMAN WITH THREE CHILDREN AND
A SHOPPING CART STOOD AT THE SUPERMARKET DELI-COUNTER MAKING AND FEEDING
THE KIDS BREADLESS SANDWICHES OUT OF THE HAM AND CHEESE SLICES THAT WERE
ARE PART OF HER ORDER. I ASKED HER IF THIS WAS A LOW-CARB SNACK AND SHE
SMILED AND SAID: "IT'S A LOW-CARB LUNCH THAT WILL SAVE ME AT
LEAST 15 MINUTES BECAUSE I WON'T HAVE TO GIVE THEM LUNCH AT
HOME." THIS COMMENT SHOWCASES ONE OF MANY WAYS THAT DELI COUNTERS
ARE CONVENIENT. IT ALSO SHOWS THAT ON-THE-GO EATING IS SOMETIMES DONE IN
THE NAME OF SAVING TIME.
* Conveniences like ATM's are less than totally convenient
because they are occasionally down, not accepting deposits, or out of
envelopes. When they are good, they are very very convenient, but some
consumers wish they would give (and take) coins as well as paper.
* Canned soup, fast food drive-throughs, Chinese takeout, and
frozen entrees get almost identical convenience ratings.
In the Current Convenience Ratings table, take special note of the
convenience ratings forfavorite supermarkets versus those for Wal-Mart
and Target. Many shoppers have stronger convenience perceptions of their
favorite supermarkets than they have of Target or Wal-Mart. This is an
edge that supermarkets would be wise to prize and build upon, even if
they can't match the one-stop shopping advantage of supercenters.
CURRENT CONVENIENCE RATINGS
Ratings of convenience of current stores, products, and procedures
Percent rating in: Top Box Top Two
Only Boxes
1. Microwaving 51% 87%
2. ATM 43 68
3. Favorite supermarket 32 65
4. Deli takeout 41 62
5. Pizza delivered 38 62
6. Canned soup 35 57
7. Fast Food/drive thru 30 57
8. Chinese takeout 27 57
9. Frozen entrees 35 54
10. Fast Food/Eat In 16 46
11. Drug stores stuff 22 46
12. Internet shopping 22 46
13. Regular oven 27 46
14. Target 14 46
15. Casual restaurants 14 44
16. Toaster Oven 19 43
17. Drug stores-Rx 27 43
18. Grilling 11 41
19. Shopping malls 16 40
20. Home Depot 27 38
21. Wal-Mart 24 38
22. Google 24 36
23. Strip malls 8 35
24. Typical supermarket 16 35
25. Donut shops 14 32
26. Lowes 22 27
27. Whole Foods 11 25
28. Trader Joes 6 14
Happy Summer! Mona Doyle
COPYRIGHT 2004 Consumer Network,
Inc Reproduced with permission of the copyright holder. Further reproduction or distribution is prohibited without permission.
Copyright 2004, Gale Group. All rights
reserved. Gale Group is a Thomson Corporation Company.
NOTE: All illustrations and photos have been removed from this article.