LiveOps releases Summer 08.

www.tmcnet.com/2270.1

LiveOps has updated its on-demand contact center platform. The new version, Summer 08, has several new features including the ability to create customized, real-time monitoring dashboards that incorporate data sources from across the enterprise into the LiveOps monitoring architecture. It also allows silent monitoring of phone calls handled by targeted agents or from a specific call campaigns, improved search capabilities, proctored call simulations with agents for skill enhancements and a new set of telephony testing capabilities. LiveOps is also delivering universal search coupled with "at a glance" capabilities. They enable contact center managers to traverse all of the center's data sources: configuration elements, programs, campaigns, users and documentation with a single query and immediately locate the information needed.

www.liveops.com