Organizational structure for addressing the attributes of the
ideal healthcare delivery system.
EXECUTIVE SUMMARY
The Institute of Medicine's (IOM) report Crossing the Quality
Chasm described the aims, characteristics, and components of the ideal
healthcare system but did not provide the . . .
Effective hospital revenue cycle management: is there a trade-off
between the amount of patient revenue and the speed of revenue
EXECUTIVE SUMMARY
Effective hospital revenue cycle management practices have gained
in importance in today's hospital business environment, in which
many hospitals are confronted with stricter . . .
Development of an interprofessional competency model for
healthcare leadership.
EXECUTIVE SUMMARY
During the past decade, there has been a growing interest in
competency-based performance systems for enhancing both individual and
organizational performance in health . . .
Common competencies for all healthcare managers: the Healthcare
Leadership Alliance model.
EXECUTIVE SUMMARY
Today's healthcare executives and leaders must have management
talent sophisticated enough to match the increased complexity of the
healthcare environment. Executives are . . .
A strategy fit for a king: a customer experience
framework.(CONSUMER-DRIVEN HEALTHCARE)
At a recent training session for a group of healthcare consultants,
we posed this question: What do you recall about the good and bad
customer experience you have had? During the ensuing . . .
Interview with William Petasnick, FACHE, President and Chief
Executive Officer, Froedtert Hospital and Froedtert & Community
Hea
A nationally recognized healthcare leader, William Petasnick,
FACHE, leads Froedtert & Community Health System, an integrated
delivery system in Milwaukee, Wisconsin, that has $813 million . . .
Editorial.(Editorial)
In these days of economic, social, and political turmoil, everyone
seems to be looking for a quick fix, a bailout, a savior. Experts agree,
however, that these times call not for last-minute . . .
The early indicators of financial failure: a study of bankrupt
and solvent health systems.
EXECUTIVE SUMMARY
This article presents a series of pertinent predictors of financial
failure based on analysis of solvent and bankrupt health systems to
identify which financial measures show . . .
Using leadership development programs to improve quality and
efficiency in healthcare.
EXECUTIVE SUMMARY
With heightened emphasis on the imperatives to improve the quality
and efficiency of healthcare delivered in U.S. hospitals and health
systems, healthcare managers are . . .
Sickle cell hospital unit: a disease-specific model.
EXECUTIVE SUMMARY
American urban hospitals often serve large populations of sickle
cell disease (SCD) patients. Those hospitals that choose to implement an
adult SCD-specific inpatient unit have . . .
Gender and leadership in healthcare administration: 21st century
progress and challenges.
EXECUTIVE SUMMARY
The need for strong leadership and increased diversity is a
prominent issue in today's health services workforce. This article
reviews the latest literature, including research . . .
Choosing your charity.(CONSUMER-DRIVEN HEALTHCARE)(corporate
responsibility )
Consumers are attracted to organizations that are good corporate
citizens. However, figuring out the relative merit of hospitals as
corporate citizens can be confusing.
The concept of corporate . . .
Interview with David A. Stark, FACHE, executive vice
president/chief operating officer, Iowa Health--Des
Moines.(Interview)
A lifelong Iowan, David A. Stark, FACHE, joined the Iowa Health
System in 1996 as an administrative fellow. Shortly thereafter, Mr.
Stark was selected as interim chief executive officer for one of . . .
Editorial.(Editorial)
Commitment seems to be the underlying component in any
undertaking--big or small, personal or professional. Without it,
promising ideas languish and then get forgotten, and great beginnings
fail to . . .
From the emergency department to the general hospital: hospital
ownership and market factors in the admission of the seriously m
EXECUTIVE SUMMARY
General hospitals are becoming the safety net provider for the
seriously mentally ill (SMI) in the United States, but these patients
are faced with a number of potential . . .
The COA360: a tool for assessing the cultural competency of
healthcare organizations.(Report)
EXECUTIVE SUMMARY
The U.S. Census Bureau projects that by 2050, non-Hispanic whites
will be in the numerical minority. This rapid diversification requires
healthcare organizations to pay closer . . .
Advertising expenditures in the nursing home sector: evaluating
the need for and purpose of advertising.(Report)
EXECUTIVE SUMMARY
Marketing and advertising activities in the nursing home sector
have increased in recent years, following the example of hospitals and
health systems. The reasons for this trend . . .
Provider and policy response to reverse the consequences of low
health literacy.(GRADUATE ESSAY)(Report)
EXECUTIVE SUMMARY
The 2004 Institute of Medicine publication, Health Literacy: A
Prescription to End Confusion, is the first comprehensive report about
low health literacy and its consequences. . . .
Managers and the new definition of quality.(UNDERGRADUATE
ESSAY)
EXECUTIVE SUMMARY
The manager, particularly the mid-level manager, has a vita] role
in the success of any healthcare organization, especially in the realm
of patient perception of quality. To . . .
Imagining seamless healthcare transactions.(CONSUMER-DRIVEN
HEALTHCARE)
Imagine you have chosen to dine at a fine restaurant. The waiter
brings a menu, and you gulp when you scan the options: the prices are
not listed, an indication that you cannot afford the items. . . .
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