Journal of Healthcare Management

Browse past and current articles from this publication.

Editorial.(Editorial)
The term "healthcare reform" carries connotations that instill both resolve and reluctance in the hearts of Americans. No one will argue that reform is unnecessary, just as no one will keep quiet wh . . .

Interview with Mark R. Neaman, FACHE, President and Chief Executive Officer, NorthShore University HealthSystem.(Interview)
Mark R. Neaman, FACHE, the 2009 ACHE Gold Medal Award recipient, has dedicated his professional career to not only building a world-class healthcare system but also reaching beyond his local communi . . .

The lifelong iterative process of physician retention.(PHYSICIAN RELATIONS)(Column)
The National Physician and Nurse Supply Survey revealed that among hospital CEO respondents, 68 percent view physician shortages as a serious problem that must be addressed (Caldwell 2007). In the l . . .

Helping hands: leaders in the healthcare sustainability movement.(TRENDS)(Leadership in Energy and Environmental Design)
The decision to improve environmental performance is daunting for many healthcare organizations. After all, so much work needs to be done, and so many environmental policies, standards, recommendati . . .

Organ transplantation: is the best approach a legalized market or altruism?(UNDERGRADUATE ESSAY)
EXECUTIVE SUMMARY More than 100,000 individuals are on the waiting list to receive a lifesaving transplant, but many of them will not receive the organ they need. Legislation has been passed to su . . .

Consumer-driven healthcare marketing: using the web to get up close and personal.(Essay)
EXECUTIVE SUMMARY 'This essay examines the emergence of consumer-driven healthcare marketing, including its operational definition, how it has been used in the past, and how it has evolved. Specif . . .

Factors associated with hospital bankruptcies: a political and economic framework.
EXECUTIVE SUMMARY Between 2000 and 2006, 42 U.S. acute care hospitals filed for bankruptcy protection under federal law. This article explores hospital bankruptcies over a six-year period. Bankrup . . .

New Hampshire critical access hospitals: CEOs' report on ethical challenges.(chief executive officers)(Survey)
EXECUTIVE SUMMARY Research into the importance of organizational healthcare ethics has increasingly appeared in healthcare publications. However, to date, few published studies have examined ethic . . .

Editorial.(Editorial)
The news reminds us that the entire world is in turmoil. Banks are failing. Wars and disease are raging. Glaciers are melting. People are panicking. Turmoil seems to be the only condition humans hav . . .

Interview with Kimberly A. Russel, FACHE, president and chief executive officer, BryanLGH Health System.(INTERVIEW)(Interview)
As president and chief executive officer of BryanLGH Health System in Lincoln, Nebraska, Kimberly A. Russel, FACHE, is responsible for overseeing an urban tertiary medical center, a rural critical a . . .

Field-tested strategies for physician recruitment and contracting.(PHYSICIAN RELATIONS)
The aging of the U.S. population presents a challenge to American hospitals and health systems. Not only are patients aging, but their care needs are becoming more complex as well. Compounding the p . . .

Keeping green: reducing energy consumption without harming the budget.(TRENDS)
Lately, the proposed cap and trade policy, carbon taxes, and other regulations designed to lower energy consumption and emission have garnered a lot of buzz. Much of this publicity implies that "bei . . .

Hospital cost and efficiency: do hospital size and ownership type really matter?
EXECUTIVE SUMMARY The primary research question this study addresses is, do size and ownership type make a difference in the efficiency and cost results of hospitals in Washington State? A further . . .

The relationship between patient satisfaction and inpatient admissions across teaching and nonteaching hospitals.
EXECUTIVE SUMMARY The need for healthcare executives to better understand the relationship between patient satisfaction and admission volume takes on greater importance in this age of rising patie . . .

Strategic, political, and cultural aspects of IT implementation: improving the efficacy of an IT system in a large hospital.
EXECUTIVE SUMMARY Healthcare spending will exceed $4 trillion by 2017, a trend that is leading executives to implement information technology (IT) systems to contain these rising costs. Studies sh . . .

Knowledge sharing networks related to hospital quality measurement and reporting.(ABSTRACT FROM THE ACADEMY OF MANAGEMENT)
TITLE. Knowledge Sharing Networks Related to Hospital Quality Measurement and Reporting AUTHOR. Pavani Rangachari, PhD, assistant professor, Healthcare Management and Informatics, Medical College . . .

Editorial.
In healthcare, everybody is a customer. The radiologist waiting for x-ray images or a nurse waiting for a doctor's order is as much a customer as the patient waiting for an available bed. Each custo . . .

Interview with Samuel Levey, PhD, LFACHE, Gerhard Hartman Professor of Health Management and Policy, College of Public Health, T
Currently the Gerhard Hartman Professor of Health Management and Policy at The University of Iowa, Dr. Samuel Levey, LFACHE, started his healthcare career in 1958 as an administrative associate at U . . .

Changing physician behavior through involvement and collaboration.(PHYSICIAN RELATIONS)
During a seminar several years ago, a participant asked if I could offer a tool that would help him manage physician relations at his hospital. Seeing this question as an opportunity for a class dia . . .

Workplace medical clinics: the employer-redesigned "company doctor".(TRENDS)
Employers that purchase healthcare for their workforce are not only looking to have better control over costs and value but are also recognizing the need for a more robust primary care system. This . . .

Patient satisfaction: focusing on "excellent".
EXECUTIVE SUMMARY In an emerging competitive market such as healthcare, managers should focus on achieving excellent ratings to distinguish their organization from others. When it comes to custome . . .

A model for improving uninsured children's access to health insurance via the emergency department.
EXECUTIVE SUMMARY A shift in commercially insured patients to publicly insured or uninsured status has caused an increase in emergency department (ED) visits for routine and nonemergent care. Mean . . .

Measuring the opportunity loss of time spent boarding admitted patients in the emergency department: a multihospital analysis.
EXECUTIVE SUMMARY Emergency department (ED) crowding is an international crisis affecting the timeliness and quality of patient care. Boarding of admitted patients in the ED is recognized as a maj . . .

The impact of participative management perceptions on customer service, medical errors, burnout, and turnover intentions.
EXECUTIVE SUMMARY Numerous challenges confront managers in the healthcare industry, making it increasingly difficult for healthcare organizations to gain and sustain a competitive advantage. Conte . . .

Editorial.(Editorial)
Healthcare management is a forum for both the old and the new. We inject modern technology to revive an aging service line. We demystify innovative processes with tried-and-true implementation steps . . .

Erratum.(Correction notice)
In the article "Gender and Leadership in Healthcare Administration" by Paula Lantz (September/October 2008 issue), Tables 1 and 2 contain incorrect numbers. The corrected tables may be found at www. . . .

Interview with Andrea Price, FACHE, Executive Vice President, Sparrow Health System, and Chief Operating Officer, Sparrow Hospit
Andrea Price, FACHE, holds the number-two leadership post at Sparrow Health System, a not-for-profit system that provides high-quality services throughout the mid-Michigan region. Board certified in . . .

A practicing surgeon dissects issues in physician--hospital relations.(PHYSICIAN RELATIONS)(Column)
I presume that I do not need to write about the rationale for improving physician relations. Although, publicly, healthcare leaders tell me that they serve at the pleasure of the board, privately, t . . .

New sources of revenue in the age of connectivity.(TRENDS)
Healthcare organizations, always beleaguered for new cash sources, will not get any relief in the near term through traditional business lines. Most healthcare administrators have already adjusted t . . .

Board oversight of quality: any differences in process of care and mortality?
EXECUTIVE SUMMARY In response to legal and accreditation mandates as well as pressures from purchasers and consumers for quality improvement, hospital governing boards seek to improve their oversi . . .

Use of board certification in ambulatory surgery center credentialing: a pilot study.
EXECUTIVE SUMMARY Ambulatory surgical centers (ASCs) play a considerable role in providing surgical care in the United States. However, compared to hospitals, ASCs may have less oversight and less . . .

An attempt to forecast hospital market share using admission data.
EXECUTIVE SUMMARY The purpose of this study was to develop a model to forecast market share before actual market share data become available to a hospital system. The typical data lag is about six . . .

Finding the frontier of hospital management.
EXECUTIVE SUMMARY The frontier of demonstrated high-performance community hospital management is a valuable guide to the potential of this important healthcare sector. The best documented frontier . . .

Editorial.(Editorial)
In these days of economic, social, and political turmoil, everyone seems to be looking for a quick fix, a bailout, a savior. Experts agree, however, that these times call not for last-minute rescues . . .

Interview with William Petasnick, FACHE, President and Chief Executive Officer, Froedtert Hospital and Froedtert & Community Hea
A nationally recognized healthcare leader, William Petasnick, FACHE, leads Froedtert & Community Health System, an integrated delivery system in Milwaukee, Wisconsin, that has $813 million in revenu . . .

A strategy fit for a king: a customer experience framework.(CONSUMER-DRIVEN HEALTHCARE)
At a recent training session for a group of healthcare consultants, we posed this question: What do you recall about the good and bad customer experience you have had? During the ensuing discussion, . . .

Common competencies for all healthcare managers: the Healthcare Leadership Alliance model.
EXECUTIVE SUMMARY Today's healthcare executives and leaders must have management talent sophisticated enough to match the increased complexity of the healthcare environment. Executives are expecte . . .

Development of an interprofessional competency model for healthcare leadership.
EXECUTIVE SUMMARY During the past decade, there has been a growing interest in competency-based performance systems for enhancing both individual and organizational performance in health professio . . .

Effective hospital revenue cycle management: is there a trade-off between the amount of patient revenue and the speed of revenue
EXECUTIVE SUMMARY Effective hospital revenue cycle management practices have gained in importance in today's hospital business environment, in which many hospitals are confronted with stricter reg . . .

Organizational structure for addressing the attributes of the ideal healthcare delivery system.
EXECUTIVE SUMMARY The Institute of Medicine's (IOM) report Crossing the Quality Chasm described the aims, characteristics, and components of the ideal healthcare system but did not provide the tem . . .

Editorial.(Editorial)
Commitment seems to be the underlying component in any undertaking--big or small, personal or professional. Without it, promising ideas languish and then get forgotten, and great beginnings fail to . . .

Interview with David A. Stark, FACHE, executive vice president/chief operating officer, Iowa Health--Des Moines.(Interview)
A lifelong Iowan, David A. Stark, FACHE, joined the Iowa Health System in 1996 as an administrative fellow. Shortly thereafter, Mr. Stark was selected as interim chief executive officer for one of t . . .

Choosing your charity.(CONSUMER-DRIVEN HEALTHCARE)(corporate responsibility )
Consumers are attracted to organizations that are good corporate citizens. However, figuring out the relative merit of hospitals as corporate citizens can be confusing. The concept of corporate re . . .

Gender and leadership in healthcare administration: 21st century progress and challenges.
EXECUTIVE SUMMARY The need for strong leadership and increased diversity is a prominent issue in today's health services workforce. This article reviews the latest literature, including research a . . .

Sickle cell hospital unit: a disease-specific model.
EXECUTIVE SUMMARY American urban hospitals often serve large populations of sickle cell disease (SCD) patients. Those hospitals that choose to implement an adult SCD-specific inpatient unit have t . . .

Using leadership development programs to improve quality and efficiency in healthcare.
EXECUTIVE SUMMARY With heightened emphasis on the imperatives to improve the quality and efficiency of healthcare delivered in U.S. hospitals and health systems, healthcare managers are challenged . . .

The early indicators of financial failure: a study of bankrupt and solvent health systems.
EXECUTIVE SUMMARY This article presents a series of pertinent predictors of financial failure based on analysis of solvent and bankrupt health systems to identify which financial measures show the . . .

Editorial.(Editorial)
A healthcare manager's work is never done. New regulations are always being established. New technology is always being introduced. New challenges are always appearing at the door. Luckily, managers . . .

Interview with Mark Howard, Fache, recipient of the 2008 Ache Gold Medal Award.(Interview)
In 2008, Mark Howard, FACHE, was honored with the prestigious ACHE Gold Medal Award for his significant contributions to the healthcare field. Now retired from the industry, Mr. Howard was the presi . . .

Imagining seamless healthcare transactions.(CONSUMER-DRIVEN HEALTHCARE)
Imagine you have chosen to dine at a fine restaurant. The waiter brings a menu, and you gulp when you scan the options: the prices are not listed, an indication that you cannot afford the items. You . . .