Access ThinkPad: the right information at the right time and
place.
IBM has traditionally been recognized for the quality and
completeness of its product documentation. Many of us can remember the
complete library of books that was shipped with the first IBM PCs . . .
Developing accessible software for data visualization.
An increasing number of countries are establishing regulations that
require information technology to be fully accessible by all users. To
make software products accessible, they must be designed . . .
No wires attached: usability challenges in the connected mobile
world.
Mobile computing platforms combining small, lightweight, low-power
devices with wireless network connectivity enable the performance of
familiar tasks in new environments and create opportunities . . .
Developing a voice-spelling alphabet for PDAs.
The primary goal of this research was to investigate the
feasibility of voice spelling as an input method for personal digital
assistants (PDAs). Voice spelling is far from the leading edge . . .
Extending prototyping.
A prototype can be thought of as a representation or mock-up of a
proposed solution to a design problem, regardless of the medium. (1) The
typical use of prototypes is for usability evaluations . . .
Iterative development in the field.
A main goal of User-Centered Design (UCD) is to make systems useful
and usable for their end users. The process, as its name implies, places
the user in a critical position for both determining . . .
Methodology for remote usability activities: a case
study.
The Internet's speed and reliability have made it possible to
do work remotely in a way that just a few years ago was either
impractical or impossible. Designers who are responsible for ensuring . . .
Usability and design considerations for an autonomic relational
database management system.
In October of 2002, IBM made two key announcements. The first was a
vision of "e-business on demand," a blueprint for the future
of computing, ebusiness on demand computing is characterized by four . . .
Delivering expected value to users and stakeholders with User
Engineering.
Successful product development involves understanding the market,
setting appropriate business goals, designing a product or service--an
"offering"--that delivers expected value to stakeholders . . .
The evolution of user-centered focus in the human-computer
interaction field.
We offer a historical perspective on the development of the
human-computer interaction (HCI) field over the last 20 years. We do not
attempt to identify or detail the origins of the field, but . . .
Building ease of use into the IBM user experience.
User experience is the day-to-day interaction that a customer has
with all aspects of an offering. For many customers, the user experience
is the offering. It is therefore critically important to . . .
Preface.
For over 20 years, academic and industry researchers have focused
on the ease of use (or usability) of computer systems. This field, also
known as human-computer interaction and human factors . . .
Message from the senior vice president, technology and
manufacturing.
Simplicity in design, based on customer input, is a strategic focus
at IBM. Building ease of use into the customer experience with our
offerings is at the core of our e-business on demand . . .
Technical note--XTABLES: bridging relational technology and
XML.
The paper, "XTABLES: Bridging relational technology and
XML" described the design and implementation of the XTABLES
middleware system, which was intended to act as a bridge between . . .
Technical note--Web service credentials.
Web service technology (1-3) allows new opportunities for
inter-business collaboration in a very dynamic manner. On the lowest,
technical level, Web service standards establish the definitions for . . .
Privacy and knowledge management: challenges in the design of the
Lotus Discovery Server.
As long as there have been information resources, companies have
needed the means to manage them, and many tools have been developed for
that purpose. In recent years, companies have come to . . .
Trust, the Internet, and the digital divide.
The Internet is expected to be an important source of economic
growth in the 21st century. The Congressional Budget Office (1) predicts
the U.S. economy will grow at an annual rate of 2.1 percent . . .
Experimental games for the design of reputation management
systems.
Trust is at the root of almost any economic or personal
interaction. We need to trust the government, the credit card company,
and the car dealer. Fukuyama argues that trust, loosely defined as . . .
An analytic approach for quantifying the value of e-business
initiatives.
Much of the value associated with e-business initiatives comes not
only from the improvements to information technology (IT)
infrastructure, but also from business transformations that impact . . .
The new dynamics of strategy: sense-making in a complex and
complicated world.
Over the past several years, our group has been conducting a
program of disruptive action research using the methods of narrative and
complexity theory to address critical business issues. (1) . . .
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