Study shows contact centers not properly aligned with web
sites.(From The Analysts' Desks)
With the proliferation of the Internet, consumers have discovered
the ease and fun of shopping online. No longer is it necessary to burn
gas and precious time to find the latest fashions, food or . . .
Speech analytics market experiencing strong growth.(From The
Analysts' Desks)
DMG Consulting LLC, a provider of contact center and real-time
analytics research, market analysis, business strategy, operations and
technology consulting services, has published the 2008 Speech . . .
Beyond the numbers game: what companies can learn from call
centers about workforce optimization.(Listen and Learn)
When you encounter a phrase like "workforce
optimization," it's understandable if your first impulse is to
dismiss the term. The idea of optimizing something as abstract as a
workforce seems to . . .
Customer Interaction Solutions TMC Labs Innovation Awards
2008.(AWARDS & Recognition)
This is our ninth installment of the TMC Labs Innovation Awards
recognizing the truly unique and innovative products and services within
the contact center industry. TMC Labs proudly bestows a TMC . . .
Do not call, five years later.(Compliance Desk)
October 2008 marks the fifth anniversary of the often controversial
US federal Do Not Call (DNC) registry, though individual state had
started DNC lists several years before and many continue to . . .
Boardroom report.(Interview)(Company overview)
The Boardroom Report provides the CRM, customer interaction and
call center industry's view from the top, featuring the
sector's first in-depth, exclusive CEO-to-CEO interviews with
leading . . .
Workforce optimization: refining products, revolutionizing
delivery?(WORKFORCE Optimization)(Company overview)
The suppliers of workforce optimization (WFO) also known as
workforce management (WFM) solutions, defined as software that enables
staffing forecasting and scheduling, are like those fine retailers . . .
Seven questions to ask before you choose a contact
center.(Innovative SOLUTIONS)(Interview)
No matter what your product or service, your company's image
and brand is shaped by what your customers hear on the other end of the
line. The impression they take away from that interaction will . . .
Mobile CRM: are we there yet?(CRM, BPO &
Teleservices)
Getting the mobile channel to where enabling CRM through accessing
applications or web sites a.k.a. mobile CRM is as seamless from desktops
is akin to taking young children on a long ride who then . . .
A CRM insider's views on social media, Facebook and Web
2.0.(CRM, BPO & Teleservices)(Interview)
David van Toor, senior vice president and general manager, Sage CRM
Solutions North America, recently sat down to share some advice for
creating online communities.
[ILLUSTRATION OMITTED]
DS: . . .
SoundBite's sensible 'coupons on
demand'.(BLOGS)(Sound Bite Communications)(Brief article)
In The Green Blog TMC's Green Team writes:
Sound Bite Communications has a 'greensmart' solution
that saves trees which convert CO2 to oxygen among other life-providing
benefits whichis reminding . . .
CRM study names ciboodle.(BLOGS)(Sword ciboodle)(Brief
article)
In his "First Coffee" blog TMCnet's David Sims
writes:
The news as of the second cup of coffee this morning and the music
is X's More Fun In The New World You kind of knew it was the end
for this . . .
Outrageous interactions contest.(BLOGS)
In his VoIP Authority blog Internet Telephony's Greg Galitzine
writes:
Saw this item about Interactive Intelligence's
"Outrageous Interactions" contest It's very entertaining
concept that offers . . .
How safe is the cloud?(BLOGS)(Network World Inc.)(Brief
article)
In his "On Rad's Radar?" blog, Peter Radizeski of
RAD-INFO, Inc. writes:
Network World has a story about how an online storage site, Linkup,
formerly known as MediaMax, shut down this week after . . .
Labor Day message: treat your workers well and be
rewarded.(BLOGS)
In his Readerboard blog, Customer Interaction Solutions'
Brendan B. Read writes:
When heading off for the Labor Day weekend, think of the people who
make it possible: those who work for you like . . .
Election technology news.(BLOGS)
In his Communications and Technology Blog, Rich Tehrani writes:
One of the most fascinating advances in political systems worldwide
is the advent of technology like blogs and other web 2.0 . . .
Now hiring!(Cartoon)
SINCE YOU HAVE A PHD, YOU WILL PROBABLY LEAVE AS SOON AS THE
ECONOMY IMPROVES, BUT SINCE WE DON'T OFFER ANY JOB SECURITY I GUESS
WE ARE EVEN.
[ILLUSTRATION OMITTED]
[C]2004 By . . .
Compiere expands, enhances open source ERP/CRM
solution.(NEWS)
www.tmcnet.com/2465.1
Compiere has started shipping Compiere 3.1, an update of its ERP
and CRM product line. Compiere 3.1 includes 400 new business analyses,
functional and technical . . .
Akotel releases IVAN.(NEWS)(AKoTel
Telekommunikations)(interactive voice application network)(Brief
article)
www.tmcnet.com/2461.1
AKoTel Telekommunikations has released IVAN (Interactive Voice
Application Network), an enterprise carrier grade call center management
product that combines the call . . .
UCN releases InContact Outbound Dialer v2.0.(NEWS)(Brief
article)
www.tmcnet.com/2460.1
UCN has released inContact Outbound Dialer v2.0, which features a
robust presentation and management structure for users. It offers
improved customization tools for outbound . . .
|
|