Xactly launches CRM-based non-cash rewards
application.(NEWS)
www.tmcnet.com/2459.1
Xactly Corporation has launched what may be the first ever
CRM-based automated employee performance application centered on
non-cash incentives that can also be applied in . . .
CRM-integrated Tele-Support Help Desk version 4.0
released.(NEWS)
www.tmcnet.com/2464.1
Resource Dynamics has released version 4.0 of its Tele-Support Help
Desk solution, featuring integration to most CRM systems. The
Tele-Support Help Desk has an updated video . . .
'CRM free' offer from concursive.(NEWS)
www.tmcnet.com/2463.1
Concursive is offering to provide its on-demand ConcourseSuite 5.0
CRM software free of charge for up to 100 users for a period of one
year. This offer arms businesses with . . .
CallCopy intros VoIP call recording solution.(NEWS)
www.tmcnet.com/2466.1
CallCopy has introduced CallCopy Essential, the company's new
VoIP call recording solution. CallCopy Essential helps small businesses
quickly and easily capture and archive . . .
OAISYS Launches version 5 of Tracer call center
software.(NEWS)
www.tmcnet.com/2458.1
OAISYS has launched the latest version of Tracer, its professional
interaction management software. It comes with several significant
enhancements to the features and . . .
Astute Solutions introduces ePowerCenter7.0.(NEWS)(Brief
article)
www.tmcnet.com/2457.1
Astute Solutions has introduced ePowerCenter 7.0, the latest
version of its customer service application. It has more than 400
updates that address traditional business . . .
Syntellect launches Survey Manager.(NEWS)(Brief article)
www.tmcnet.com/2455.1
Syntellect has launched Survey Manager, a new integrated survey
module for the Syntellect Customer Interaction Management (CIM). Survey
Manager gives customers the ability . . .
Genesys debuts Genesys Voice Platform 8 for IVR.(NEWS)
www.tmcnet.com/2462.1
Genesys has debuted the Genesys Voice Platform (GVP) 8 for IVR. The
new solution significantly improves the customer experience through the
alignment of self-and . . .
ETP'S Xeligence CRM Analytics Platform to
debut.(NEWS)
www.tmcnet.com/2454.1
eighty twenty plus (ETP) will showcase its Xeligence Analytical
Platform for business performance and efficiency to enterprises and
organizations at the 2008 Financial . . .
New incentives make Puerto Rico more desirable
location.(NEWS)
www.tmcnet.com/2453.1
Puerto Rico means 'rich port' in Spanish. A new package
of investment incentives that came into effect in July has enriched the
value proposition of locating contact centers . . .
Eone intros Contivio virtual contact center
Solution.(NEWS)
www.tmcnet.com/2452.1
Stretch Technologies' flagship product, Contivio, created by
eOne Solutions Group, will now be available in the U.S. Using this
solution, customers can set up . . .
Interactive Intelligence launches Interaction SIP Proxy
4.0.(NEWS)
www.tmcnet.com/2456.1
SIP can make communications environments in contacts centers more
reliable, secure and easy to manage, areas that are being addressed with
Interactive Intelligence's new . . .
Europe & America: two contact center managerial cultures:
decentralization and innovation versus cost-control and efficiency. Bu
In researching the markets for agent-facing applications in the
U.S. and Europe, I found that there is an interesting, quirky difference
in the way contact centers are organized in those two . . .
We sure get a lot of questions here!(On The
Line)(Interview)
One of the truly enjoyable things about working at the American
Teleservices Association is the opportunity to answer our members'
questions. We field about 700 or more questions per month on a . . .
Around the industry, innovation abounds: there are so many new
trends taking place in the call center and CRM markets--and so ma
Mobility
Perhaps the one with the most human interest is Salesgenie-I am
sure you have seen the company's ads on TV where they offer you
leads to help you sell more effectively. Now the company . . .
32 principles of modern marketing part 4.(Publisher's
Outlook)
We continue with our series of the Top 32 New Principles of Modern
Marketing. In our last installment we left off with number 16, so this
month we present numbers 17-22.
[ILLUSTRATION OMITTED]
. . .
Ask the expert: impact of agent frustration on customer
satisfaction.(Ask the EXPERTS)
Q I've been seeing some of the wild stories from your
Outrageous Interactions promotion. I am a supervisor of a fairly large
call center, I hear a lot of stories every day like those submitted . . .
The new contact center: virtual, and virtuous.(Logout)
There appears to new type of contact center on the horizon, one
that is becoming more a consultant to customers rather than as a lowly
servant. A center that has moved beyond the old-fashioned call . . .
Planning for the unforeseen.(CALL CENTER)
Disaster planning and response, also known as business continuity,
is one of those key functions that no one likes to think about, and
which costs money to set up right and execute. Yet when these . . .
Aumtech, with help from Microsoft, breaks through speech rec cost
barrier.(CALL CENTER)(Company overview)
Automated speech recognition (ASR) or speech rec, where people
converse with computers, has long been a 'tomorrow'
technology. ASR's promise lies in its ability to provide
near-contact center . . .
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