Benefits of the on-demand format for VIP call center
solutions.(ONLINE EXCLUSIVES)
The on-demand, "software-as-a-service" format for
application delivery is becoming more popular all the time, especially
in the VoIP call center market. That's because on-demand, VoIP call
center . . .
No summertime slowdown.(High Priority)
August is traditionally a slow news month, but as this sampling of
items that appeared on TMCnet shows, the contact center/CRM market
continue to forge ahead with new solutions and innovations . . .
32 principles of modern marketing part 2.(Publisher's
Outlook)
In the June issue, we began a discussion of 32 principles of modern
marketing with the first five principles. This month we present numbers
six through 11 on the list, and we will continue to . . .
Love, call center style.(Ask the EXPERTS)
One of the most reliable ways we gain knowledge is by learning
through others' experience. Since the launch of the Outrageous
Interactions promotion, I have been flooded with zany stories. . . .
Being contact centers' best friend.(Logout)
The media is the best friend of whatever communities it covers,
whether specific geographies, academic, ethnic, occupational or
religious entities, or business, institutional, and/or . . .
Executive roundtable: CRM.(CRM, BPO &
Teleservices)(Discussion)(Company overview)
Customer relationship management (CRM) in name has been around for
about 10-12 years. Yet the concept: knowing your customers and
delivering the level of service to them that is appropriate for . . .
Formula for sales success: four factors that increase sales
exponentially.(Innovative SOLUTIONS)
How does a contact center build the perfect customer experience?
There are the quantitative variables, such as staffing levels, hold
times and abandon rates, which are relatively easy to define . . .
Agent at home: more than wearing slippers to work.(Innovative
SOLUTIONS)
Agent at home" is more than a new buzz phrase or job title
that takes business casual dress to an extreme level. Instead, it is
becoming a key asset in the contact center industry that is . . .
Study reveals contact center disconnect.(From The Analysts'
Desks)
Within the global contact center industry, one of the biggest
disconnects is between C-level organizational executives and contact
centers. Executives will promise one thing and contact centers . . .
Self-service drives contact center success.(From The
Analysts' Desks)
Traditional call centers were both an asset and a liability to the
organization as they fulfilled a need by operating as a point of contact
for the customer, yet they also incurred significant cost . . .
Eight ways to ruin your business.(Insider's
Report)(Column)
I remember the day I learned we were being sold. I wasn't
shocked. Or angry. Or even sentimental. I was too numb for all that.
You see, my company had been dying for years. Sure, we had . . .
SSA on the road to transformation.(from the TMC net BLOGS)(United
States. Social Security Administration)(Brief article)
In his Hyperconnected Enterprise Blog, Tony Rybczynski, Director of
Strategic Enterprise Technologies for Nortel writes:
Tom Hughes, CIO of SSA, had a keynote at the Nortel User
Conference, on . . .
Data centers find they can't afford not to "go
green.(from the TMC net BLOGS)
In TMCnet's "Green Blog," Mae Kowalke writes:
In the data center market, the need for green technology solutions
to reduce energy consumption is rapidly becoming imperative. That's
according to . . .
Amazon outage ... UK frenzy to blame?(from the TMC net
BLOGS)(Brief article)
In his VoIP Authority blog, Internet Telephony's Greg
Galitzine writes:
According to a report on the UK's Daily Express, customers of
Amazon's UK Web site took advantage of a pricing error.
The . . .
Tringme offers enhanced click-to-call.(from the TMC net
BLOGS)
In his VoIP and Gadgets Blog, TMC CTO Tom Keating writes:
Many click-to-call (c2c) solutions require connecting two legs of a
call, which adds additional cost. TringMe has just launched . . .
How business can learn from Obama.(from the TMC net
BLOGS)
In his VoIP blog, Rich Tehrani writes:
I came across an article [published by The Street.com] which shows
how a small company can use the methods Obama utilized in the election
to help them . . .
The IP Contact Center Technology Pioneer Awards.(AWARDS &
Recognition)(Internet Protocol )(Awards list)
Customer Inter@ction Solutions realizes that technology is the key
to the success of any call center, as we have been editorially covering
call center technology for 25 years. We also realize that . . .
Why performance analytics is important.(WORKFORCE
Optimization)
Contact centers generate vast amounts of vital information from
customer satisfaction surveys to operational data. This is data that
individuals at every organizational level need and can benefit . . .
51 reasons why CRM is like sex.(CRM, BPO &
Teleservices)(customer relationship management)(Editorial)
Just for a change of pace, we're publishing this less than
serious look at CRM as a diversion from your usual fare. If you think
you might be offended by the author's comparison between CRM &
sex, . . .
IP comes of age:.(CALL CENTER Technology)(Company
overview)
If your contact center has installed, or is planning to install an
IP-based voice system, for reasons such as finding it to be the best
choice in replacing your old ACD or supporting a new site or . . .
|
|