Implementing best value. (Checklist 175).
This checklist is aimed at managers in local authorities (or in
other parts of the public, not-for-profit, and private sectors who work
with local authorities) who have to lead or participate in a . . .
Effective negotiation. (Checklist 174).
This checklist introduces techniques that can improve the success
of negotiations in the business environment.
Management Standards
This checklist has relevance to the MSC National . . .
Developing new products. (Checklist 173).
This checklist sets down the phased steps of the sequential
implementation model and juxtaposes this traditional cycle with emerging
models (Accelerating Time-to-Market Models or Integrated . . .
Supply chain management. (Checklist 172).
This checklist describes some of the key elements in supply chain
management. It focuses on business analysis, supplier management, and
partnerships and networks.
An integrated supply chain, . . .
Relationship marketing. (Checklist 171).
This checklist outlines the process for drawing up and implementing
a relationship marketing strategy.
Relationship marketing is often represented as a developmental
process, the aim of which is . . .
Preparing for the Charter Mark. (Checklist 170).
This checklist is aimed at public sector managers involved with
applying for the Charter Mark Award for their organisation, and
summarises the steps and processes involved.
Most quality drives . . .
Exporting. (Checklist 169).
This checklist outlines practical techniques for exporting products
for the first time.
For many businesses, exporting presents exciting challenges and
opportunities, yet it can also be fraught . . .
Working with the euro. (Checklist 168).
This checklist explains the practical implications for business of
the introduction of the single European currency--the euro.
Eleven EU countries joined the Economic and Monetary Union (EMU) . . .
Neuro-linguistic programming. (Checklist 167).
This checklist provides an introduction to the key concepts and
modelling techniques of Neuro-Linguistic Programming (NLP).
Originally developed by Richard Bandler and John Grinder in the
early . . .
Managing knowledge. (Checklist 166).
This checklist summarises some of the emerging approaches to
capturing, sharing and managing knowledge within organisations.
As more and more organisations become information and
service-based, . . .
E-mail policy. (Checklist 165).
This checklist is designed to help organisations to draw up a
policy or charter on employees' use of e-mail. It is not concerned
with the procedural aspects of setting up an e-mail policy but . . .
Testing for personal effectiveness. (Checklist 164).
This checklist will help you to assess your personal effectiveness
and identify areas for development.
Management Standards
This checklist has relevance to the MSC National . . .
Pursuing business excellence. (Checklist 163).
This checklist refers to the European Foundation for Quality
Management (EFQM) European Business Excellence Model, popularly known as
the Business Excellence Model. A model for excellence offers . . .
Facilitating. (Checklist 162).
This checklist focuses on the skills of facilitation. It outlines
the different skills that managers, team leaders and others need in
order to be effective facilitators and to facilitate work . . .
The psychological contract. (Checklist 161).
This checklist introduces the concept of the psychological contract
from the employee's point of view. The psychological contract is
the name given to the unwritten expectations between employer . . .
Shareholder value analysis. (Checklist 160).
Shareholder Value Analysis (SVA) is one of a number of methods
being explored as substitutes for traditional business measurements. SVA
calculates the value of a company by looking at the returns . . .
Preparing and using job descriptions. (Checklist 110).
This checklist provides guidance for those wishing to write a job
description or update an existing one.
Job descriptions give an overview of the purpose of a job, what it
contributes to the . . .
Undertaking a disciplinary interview. (Checklist 109).
This checklist provides guidance for managers who are required to
hold a formal interview with an employee to correct a problem of
ill-discipline, such as unacceptable behaviour or performance, as . . .
Effective communications: communicating with groups. (Checklist
108).
This checklist provides an introduction to group communication
skills and techniques.
As formal hierarchies break down, managers are no longer able to
get things done by passing on instructions . . .
Steps in successful selection interviewing. (Checklist
107).
This checklist is designed to help managers conduct successful
selection interviews.
The job interview is still the most widely used recruitment tool,
in spite of the increasing interest in other . . .
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