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Soft-Letter

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HOW TO CREATE BETTER E-MAIL NEWSLETTERS.(Industry Trend or Event)
E-mail newsletters can be a powerful tool for building relationships with software customers, argues Sarah Stambler, an expert on electronic marketing. The cost of distribution is negligible, . . .

THE FUTURE OF "PURE JAVA".(Microsoft's Java plans in light of the court decision supporting Sun Microsystems' ownership of the p
Who controls the Java programming language? For the moment, the answer seems to be Sun Microsystems, which last week won a surprise injunction against Microsoft's efforts to "pollute" Java with . . .

A CABLE SUBSCRIPTION SERVICE FOR SOFTWARE?
Hard on the heels of Oracle's new subscription model for enterprise applications (Soft*letter, 9/30/98), a small venture-funded startup is about to test a similar concept for mass-market . . .

HOW TO BOOST TELESALES RESPONSE RATES.(Industry Trend or Event)
"Even with business-to-business calls, we've all become conditioned to think of telemarketing as harassment," says sales consultant and author Herb Fox. But Fox argues that selling by phone . . .

VALUATION: THE COMPARABLES MELTDOWN.(Industry Trend or Event)
Whenever a software company sells stock--to private investors, to an acquirer, or through a public offering--the inevitable first question is, What are the comparables? Since no two companies are . . .

SPECIAL REPORT: ANNUAL FINANCIAL RATIOS.(Industry Trend or Event)
During 1997, operating income for 63 public PC software companies plunged to its lowest level in three years--to a negative 13% (median) of sales. For most of these companies, this deteriorating . . .

LESSONS FROM A WINNER.(Netscape Depot)(Company Business and Marketing)
Netscape Depot, Netscape's software Web store, is one of the great success stories in online software sales. Originally created to help Netscape's developer community distribute products, the . . .

THE CASE FOR LIVELY COPY.(Designing an Internet page)(Internet/Web/Online Service Information)
"There are lots of people out there telling you to stay cool and distant when you're writing copy for your Web site," says freelance copywriter Ivan Levinson. "I say, hold your ears and don't . . .

WEB STORE MARKETING TIPS FROM THE EXPERTS.(Internet/Web/Online Service Information)
For a while, the notion of selling software over the Internet seemed pretty radical. Will customers actually buy this way? What about channel conflict? The technology? Piracy? Credit card fraud? . . .

WHAT E-COMMERCE BUYERS REALLY WANT
In the rush to erect storefronts on every corner of the Web, a lot of e-merchants often neglect a fundamental question: Why would anyone shop here? In fact, we live in a world that's already . . .

THE ORACLE SUBSCRIPTION PRICING TEST
So far, subscription-based software pricing hasn't produced more than a few sputters on the launching pad. Interliant, one of the few hosting services to offer subscription applications, so far has . . .

THE 1998 SOFT*LETTER EXECUTIVE COMPENSATION SURVEY
How much should executive pay reflect a company's stock market performance? So far, the PC software industry's collective answer has been, "a lot." The highest-paid executives at 62 public companies . . .

DATA POINTS: MARKETING RATIOS
Marketing budgets for software companies tend to reflect wide variations in sales channels and promotional strategies, so industry-wide averages usually don't provide meaningful benchmarks for . . .

GORILLA BRANDING
In the consumer world, a company's most valuable asset usually isn't products or technology--it's a well-cultivated brand. Front-line marketing employees at companies like Proctor & Gamble and RJR . . .

THE DEVALUATION OF OPTIONS
Has equity lost its old magic? Not entirely, say compensation experts Hali and Mel Croner, who have tracked pay and incentive trends in the software industry for almost a decade. "But enough people . . .

12 WAYS TO BOOST WEB STORE SALES
"Electronic distribution has become a numbers game," argues Todd Frostad of Digital River, a leading Web store hosting service. With hundreds of sites selling software and hundreds of thousands . . .

"Network Computing Architecture". (News Briefs) (People)
ORACLE chief executive Larry Ellison on his company's past failure to explain what its "Network Computing Architecture" slogan actually meant: "We made a terrible mistake in giving Internet computing . . .

DATA POINTS: VIDEOGAME SOFTWARE GROWTH.(Interactive Digital Software Association's report) (Industry Trend or Event)(Column)
According to the Interactive Digital Software Association (IDSA), the hottest growth market for entertainment products these days is the videogame segment. Sales of software for Sony, Nintendo, Sega . . .

WHAT E-COMMERCE BUYERS REALLY WANT. (Georgia Institute of Technology's GVU 9th WWW User Survey) (Industry Trend or Event)
In the rush to erect storefronts on every corner of the Web, a lot of e-merchants often neglect a fundamental question: Why would anyone shop here? In fact, we live in a world that's already . . .

HOW TO MOTIVATE BETA TESTERS. (Industry Trend or Event)
The typical beta test program suffers a whopping 85% dropout rate, says Michael Shoppel, president of BetaSphere, a consulting firm that runs product testing programs for technology companies. "Often . . .

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