Gotten worse this year.
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1 America's reputation in the world
2 AOL service
3 Bill readability and accuracy
4 Cable costs and service
5 Cluttered aisles
6 Confidence in food safety
7 . . .
Gotten better this year.
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1 Airfare bargains
2 Bank services
3 Blogs and blogging
4 Carbohydrate weight control information
5 Convenience packaging
6 Department store service and . . .
For better or worse.
This year, our shoppers cut retailers a break by recognizing and
appreciating their efforts. They feel supermarkets, as well as other
kinds of retailers, are trying to serve them better. Whether . . .
High cost of lower weight.(Brief Article)
* "The high cost of healthy foods is VERY frustrating. Why
should organically grown foods cost more than those using pesticides,
which are very expensive."
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* "Blueberries . . .
Blaming supermarkets.(Brief Article)
Instead of seeing supermarkets as part of the solution, some
shoppers see many of them as part of the problem. This view of
supermarkets is contributing to the where-we-buy-food shifts that . . .
Resolving to lose.(Brief Article)
Instead of a big surge in holiday spending, we predict a surge in
New Year's resolutions to lose weight. More than a third of our
shoppers say they are trying harder to control their own and . . .
Reasons to avoid.(information from shopping survey about why
people don't shop certain stores)(Brief Article)
The main reasons cited for avoiding stores and formats were poor
customer service, not having advertised items, unsatisfactory return
experiences, high prices, and high delivery charges. "I . . .
The price catch.(information from shopping survey on prices from
various retailers)
As the number of people hit by job erosion and the weak economy
continues to grow, the importance of both actual and perceived prices
continues to rise. Almost all of the consumers we heard from . . .
The delights of dollar stores.(from survey about shopping)(Brief
Article)
The appeal of dollar stores continues unabated for reasons beyond
price. One of our respondents nailed their appeal by saying that they
had replaced five and ten cent stores. The delight expressed . . .
More about ambiance.(information from shopping survey about
department stores)
Three unrelated stores that have made ambiance pay are Costco,
Wegmans, and Target.
* "I'm using Target more and more, it's much cleaner
and better organized than Wal-Mart, prices are slightly . . .
Department stores & supermarkets?(supermarkets and department
stores pricing schemes and renovations)
The coupling of department stores and supermarkets is
mind-boggling, but they definitely have something in common. A decade of
50-70 percent off specials at department stores and BOGO's (Buy
One, . . .
Best news for supermarkets.(information from shopping intentions
survey)(Brief Article)
The best news for supermarkets in our shopping intentions survey is
that compared to super-centers, twice as many shoppers intend to keep
shopping at supermarkets. Supermarkets that have . . .
Shopping expectations table.(stores and most common reasons
consumer shop )(Brief Article)(Illustration)
Store and primary reason: More-Less
Net
Wal-Mart +16%
Price and one stop convenience
Chain drug stores . . .
Wal-Mart still rolling.(Brief Article)
Wal-Mart is still clobbering supermarkets, which are also being
bled by Target, Costco, dollars stores. Whole Foods, Trader Joes, and
chain drug stores. Now each of the major fast food chains is . . .
Connecting counts.(Wal-mart's message to shoppers is clear
and consistent)
Being attacked from within (Woman's Day is sold in
supermarkets) as well as without, supermarkets seem to have been so
intimidated by the clarity of Wal-Mart's message, shopper's
resistance to . . .
The "don't be Wal-Mart" strategy.(how to compete
with Wal-Mart)
The New York Times of 8/20/03 quotes a retail analyst for Merrill
Lunch as saying that "Wal-Mart's impact has been like the
Black Death." Every store that is forced to compete with Wal-Mart
does . . .
Credibility trumps calories.
From what I've seen and found in years of research, showing
calories per chip and calories per package could add more than enough
credibility to compensate for any loss of sales they might cause. . . .
Can food sellers change their spots?(Brief Article)
Are there paths through this mess that can restore some trust and
credibility to the food industry in general and package information in
particular?
Dramatically changing the way serving size . . .
Trusting what the package says.(consumers weigh in on the value
of food labels on fast foods)
Food marketers trying to address the growing overweight problem
have to cut through skepticism as well as calories.
We asked one cross section of shoppers how they felt about Frito
Lay's . . .
I'd shop there more if.(grocery and drug store shoppers
questioned about their needs)(Brief Article)
We asked our shoppers a "Where would you shop if"
question about what supermarket they would shop more often if only
they--(fill in the blank). We asked the same question about drug stores.
For . . .
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