Cornell Hospitality Quarterly

Browse past and current articles from this publication.

Center of the storm.(From the Center)(managing financial crises)
The current economic turbulence is front and center in almost everyone's mind. We often hear: "the worst crisis since the Depression." The challenges to American business, including the hospitality . . .

Examining mergers and acquisitions.(From the Editor)
In place of a typical editor's message, this issue begins a series of articles appearing in this space that analyze merger and acquisition (M&A) activity in the hotel industry. Domestic and internat . . .

The winds of change have reached gale force.(MANAGER'S FOCUS)
Together, the recession that has hit full-stride and the credit crisis that began last summer are taking a toll on the U.S. lodging industry. As 2009 takes shape, the industry is faced with growing . . .

Falling profits--rising cap rates.(MANAGER'S FOCUS)(Industry overview)
The economic turmoil that continues to characterize the environment in all comers of the United States through the first quarter of 2009 has set the stage for what will likely be a record year of co . . .

Scheduling restaurant workers to minimize labor cost and meet service standards.(RESTAURANT MANAGEMENT)(Report)
By applying a computer-driven model to scheduling in a Korean casual-dining restaurant, staffing levels were effectively matched to actual demand levels. At the same time, by maintaining a set propo . . .

Financial rewards for social responsibility: a mixed picture for restaurant companies.(RESTAURANT MANAGEMENT)
A study of thirty publicly traded restaurant companies finds that corporate social responsibility activities engender no improvement in those companies' value performance (measured as total sharehol . . .

Antecedents of service employees' organizational citizenship behaviors in full-service restaurants in Korea.(RESTAURANT MANAGEME
A study of 293 employees in fifty-four full-service restaurants in a major Korean city found that the restaurant employees were significantly more likely to participate in organizational citizenship . . .

Techniques for increasing servers' tips: how generalizable are they?(RESTAURANT MANAGEMENT)
Although many limited tests have indicated that certain actions increase servers' tips, the concept needed to be tested in a relatively large and heterogeneous sample. This study, which drew more th . . .

The effects of leadership style on hotel employees' commitment to service quality.(HOTEL MANAGEMENT)
When managers demonstrate their personal commitment to service quality, frontline hotel employees follow their lead. Managers who are committed to service quality and demonstrate an empowering leade . . .

Pay-per-click search engine advertising: are hotel trademarks being abused?(HOTEL MANAGEMENT)
Numerous third-party travel vendors have made a practice of using hotel chains' trademarks in the course of posting offers on the websites and in search engines. A problem occurs when the hotels' tr . . .

Helping managers help themselves: the use and utility of on-the-job interventions to improve the impact of interpersonal skills
This test of two posttraining interventions--self-coaching and upward feedback--found that both enhance the effectiveness of formal training on interpersonal skills for managers. Self-coaching in th . . .

Recent trends in the negotiation of hotel management contracts: terms and termination: changes in bargaining strength have given
This classic Cornell Quarterly article from the 1980s is the first in a series of classic articles leading up to the journal's fiftieth anniversary in 2010. The CQ began publishing in 1960 as a "for . . .

The importance of remaining up to date.(From the Center)
The economy is reaching new lows as I write this. Considering the outlook, it is understandable that people may think twice before attending conferences this year. I would like to suggest that this . . .

Article of the year.(From the Editor)
Each year, we acknowledge the contribution of our many authors by reviewing the articles published and naming one the best article. To be sure, all of our articles make a contribution to industry kn . . .

A bleak outlook with a silver lining.(global credit crisis affects hospitality industry)
As we approach the end of 2008, the global credit crisis has created numerous problems for a variety of industries. Lodging is not an exception. Within our industry, the perfect storm has hit. Room . . .

Falling industry profits.(MANAGER' FOCUS)
Virtually all participants in the U.S. lodging industry had a good ride that lasted almost four years. The pervasive euphoria that characterized the hotel market during this period found its roots i . . .

Customer orientation or competitor orientation: which marketing strategy has a higher payoff for hotel brands.
This study of hotels representing thirty-seven brands from fifty-six countries uncovers the market conditions under which investing resources in specific market strategies leads to higher performanc . . .

Key factors in guests' perception of hotel atmosphere.(OPERATIONS MANAGEMENT)
Attaining a distinctive atmosphere has become a pivotal concern for hospitality managers, since atmosphere is perceived an essential factor to attract and satisfy guests. An exploratory study of 369 . . .

Identifying the dimensions of the guest's hotel experience.(hotel experience Index)
This article identifies the underlying dimensions of a guest's hotel experience, using data from a web-based survey of guests at a midwestern hotel and conference center. This study finds that the d . . .

Revenue management's renaissance: a rebirth of the art and science of profitable revenue generation.(REVENUE MANAGEMENT)
The era has ended when revenue management can stand alone as a tactical approach to room management. With technological and management support, revenue management must be and is being integrated int . . .

Spa revenue management.
In principle, spa managers should be able to apply revenue management to spa operations. To do so, however, requires a revision in the way most spas traditionally have viewed sales. Most spa manager . . .

(Mythical) revenue benefits of reducing dining duration in restaurants.
This article tests and calibrates an often repeated assumption about the revenue benefits of reducing dining duration. This assumption is that a reduction in dining duration yields a proportional in . . .

Assessing the historical performance of hospitality stocks: the investor's perspective.(Stock price indexes)
This article analyzes the historical performance of hospitality stocks, taking into account the magnitude and timing of investor capital flows in and out of the hospitality sector. Using historical . . .

Erratum.(Correction notice)
Karatepe, Osman K. and Magaji, Alheri Bawa. 2008. Work-Family Conflict and Facilitation in the Hotel Industry: A Study in Nigeria. Cornell Hospitality Quarterly, 49 (4): 395-412. (Original DOI: 10.1 . . .

Acknowledgment of Ad Hoc and practitioner reviewers.
Ad Hoc Reviewers: Lisa Benson, Aherin Green Mountain College, USA Abel Alonso, Edith Cowan, USA Mar Alonso Almeida, Autonomous University of Madrid, Spain Chris K. Anderson, Cornell Universi . . .

A different kind of election.(From the Center)
As this issue of the Cornell Quarterly reaches you, a new administration is preparing to move into the White House. With the financial markets in turmoil and the war in Iraq continuing, the first hu . . .

The importance of research in challenging times.(From the Editor)
A Year after the subprime market crisis erupted in the United States, the global financial market continues to be fragile, undermined by the damage to financial institutions. The financial market cr . . .

Lodging tries to pick up the pieces as link to GDP shatters.(MANAGERS' FOCUS)
For the past two decades, the change in demand for rooms has been closely related to the change in U.S. gross domestic product. At various times there were lags in this relationship, with changes in . . .

Full cycle: U.S. lodging approaches the next trough.(MANAGERS' FOCUS)
Seven years on since the terrorist acts of 2001--the primary event that led to the last low point in the U.S. lodging performance--a new, but familiar, set of circumstances is propelling the industr . . .

The relationship of sales and marketing expenses to hotel performance in the United States.(US OPERATIONS)
While hotel organizations are investing considerable sums of money for marketing at the unit level, research investigating the relative benefits of the different areas where those funds can be inves . . .

Success and failure in Northern California: critical success factors for independent restaurants.(US OPERATIONS)
This study examines the success factors for independent restaurant operators in the San Francisco Bay Area. Through interviews and questionnaires, the cases of nine successful restaurants and nine f . . .

Analysis of environmental statements issued by EMAS-certified Spanish hotels.(INTERNATIONAL OPERATIONS)
In June 2005, Spain became the country with the second greatest number of sites and companies certified by the Ecomanagement and Audit Scheme (EMAS). Indeed, the Spanish hospitality industry led the . . .

Work-family conflict and facilitation in the hotel industry: a study in Nigeria.(INTERNATIONAL OPERATIONS)
This study develops and tests a research model that investigates the impact of negative affectivity on the conflicting interactions of work and family, as well as facilitation between work and famil . . .

Human resource systems in Kenya: a case study of hotel human resources performance.(CASE STUDY)
A study of 160 managers and employees in four hotels in Nairobi and Mombasa, Kenya, found that functionally flexible human resource systems in conjunction with differentiation strategies are associa . . .

Accounting for human resource flexibility: commentary on "human resource systems in Kenya".(CASE COMMENTARIES)
The accompanying article argues strongly for the proposition that a hotel's business strategy is related to its human resources policies. However, the conceptual framework in the article does not go . . .

The challenge of causality: a commentary on "human resource systems in Kenya".(CASE COMMENTARIES)
The relationship between human resource systems and organizational performance is a timely topic. Because the authors use a framework of their own devising, comparison of this study with others is c . . .

The development of franchise operations in emerging markets: the case of a Poland-based restaurant operator.(CASE STUDY)
For entrepreneurs in the emerging markets of Central and Eastern Europe, franchising presents an opportunity to develop a start-up business with the assistance of an international firm. However, eme . . .

Using cases to discover theory: the case of the Poland-based restaurant operator.(CASE COMMENTARIES)
Theory is fundamental to how we understand the empirical world, and cases present a wonderful opportunity to both learn from and challenge current theory. The author juxtaposes the specifics of the . . .

Issues for international franchising: lessons from the case of a Poland-based restaurant operator.(CASE COMMENTARIES)(Case study
The accompanying case study highlights some of the debatable issues surrounding international restaurant franchise development. Some of these issues, such as customization versus standardization and . . .

Using a modular system approach to international franchising: analyzing the case study of a Poland-based restaurant operator.(CA
International expansion faces numerous constraints, notably, those stemming from language and culture. A modular approach to international franchising suggests a mechanism that might have made for a . . .

Toward a broader scope.(From the Center)(Report)
As of summer 2008, the Center for Hospitality research has begun a new phase of its Cornell Hospitality Reports series. We are now soliciting and posting center reports written by faculty from unive . . .

Continuous improvement.(From the Editor)(hotels and motels)
Congratulations to Gupta Sachin, Edward McLaughlin, and Miguel Gomez for their article "Guest Satisfaction and Restaurant Performance," the winner of the Cornell Hospitality Quarterly Best Paper Awa . . .

Industry fundamentals create a game of "what if ...".(lodging industry )
What if? After numerous discussions with industry leaders and reviewing the comments of the financial community, there appears to be a disconnect between the two groups. Clearly, industry data ind . . .

2008 Trends in the Hotel Industry report: unit-level profits grew 7.2 percent in 2007.(PKF Industry Analysis)(Survey)
PKF Consulting's 2008 Trends in the Hotel Industry survey reports that the typical U.S. hotel achieved a 7.2 percent gain in net operating income (NOI) in 2007. While this bottom-line improvement wa . . .

The compelling "hard case" for "green" hotel development.(Sustainable Development)
Hotel developers and managers may be wary of the current emphasis on "green" hotel development, because such trends have come and gone in the past. This time, however, consumers will almost certainl . . .

Sustainable tourism: the case of the blue ridge national heritage area.(Sustainable Development)
Tourist preferences for sustainable tourism products vary according to their demographic and socioeconomic characteristics. Results from a large sample in the Blue Ridge National Heritage Area found . . .

Using tourist travel habits and preferences to assess strategic destination positioning: the case of Costa Rica.(Sustainable Dev
A study of 118 U.S. travelers to Costa Rica is analyzed to highlight how consumer preferences and patterns of consumption can be used to reveal the status of a particular destination in its life cyc . . .

Information technology in hotel management: a framework for evaluating the sustainability of IT-dependent competitive advantage.
Information technology can provide hospitality firms with a sustained competitive advantage, provided the technology complements operations. Based on interdisciplinary research findings with regard . . .

The role of technology in restaurant revenue management.(INFORMATION TECHNOLOGY)
Technology systems can support restaurant managers' efforts to improve sales and profits through revenue management. By subdividing a meal into its component sections, a manager can determine which . . .

Recognizing the emotional element in service excellence.(HOTEL MANAGEMENT)
As the interaction between the service provider and guest is at the core of the service experience, this study emphasizes the important role of managing behavior and emotions in the delivery of qual . . .