Acknowledgment of Ad Hoc and Practitioner Reviewers.
Ad Hoc Reviewers:
Lerzan Aksoy, Koc University, Turkey Srikanth Beldona, University
of Delaware, USA Angelo Camillo, University of Denver, USA Bill Carroll,
Cornell University, USA Wilco Chan, . . .
The challenge of Cuban tourism: a commentary on "Cuba at the
Crossroads".(CQ CASES)
Prospects for opening joint ventures in Cuba by U.S. hotel
operators remain dim, despite inevitable changes in the island's
government. Expatriate Cubans remain adamantly opposed to the . . .
Tourism and the Transformation of Cuba--revisited.(CQ
CASES)
Changes in Cuba's tourism industry will be slow to come, if
they come at all, because the Cuban people have become acclimated to a
command economy. Moreover, those who work in Cuba's . . .
Toward an understanding of the tourism potential in Cuba.(CQ
CASES)
The author argues that the U.S.-led boycott of and travel ban to
Cuba has been abandoned by most other nations, to the detriment of U.S.
interests. Rather than continue the boycott, opening tourist . . .
Cuba at the crossroads: the role of the U.S. hospitality industry
in Cuban tourism initiatives.(CQ CASES)
The U.S. embargo has clearly been costly to the Cuban people, in
terms of their health and well-being. Based upon the first author's
firsthand, informal personal interactions with the Cuban . . .
Taiwan's hotel rating system: a service quality
perspective.(INTERNATIONAL FOCUS)
This study applies content analysis to compare four hotel rating
systems, in the United Kingdom, United States, China, and Taiwan as well
as to compare the evaluating methods and service-quality . . .
Perceptions of Chinese hotels.(INTERNATIONAL FOCUS)
The evaluations of 941 respondents who had recently stayed in a
Chinese hotel revealed that guests' satisfaction with the hotels
were influenced by hotels' star ratings. By comparing . . .
How organizational standards and coworker support improve
restaurant service.(RESTAURANT MARKETING)
A model examining the relationship between restaurant
employees' reactions to their work environment and their jobs as
service providers and guest satisfaction was tested among . . .
Internet hotel reservations: the "terms and conditions"
trap.(HOTEL MARKETING)
A review of U.S. case law finds that the web-based approach used by
most hotel companies to alert customers to the terms and conditions for
making an internet reservation might not hold up in the . . .
Barometer of hotel room revenue: a regular service of Smith
travel research.(STATISTICAL SNAPSHOTS)
Room revenue in the U.S. lodging industry in the second quarter of
2007 was 7 percent higher than it was during the same period in 2006 and
slightly (0.3 percent) more than the amount expected on . . .
The challenge of Cuban tourism: a commentary on "Cuba at the
crossroads".(CQ Cases)
While there is no question that U.S. tourism interests are missing
the growth potential of Cuba's tourism industry, there is also no
reason to believe that Cuba's existing operators would welcome . . .
Tourism and the transformation of Cuba--revisited.(CQ
Cases)
Even if the United States ended its embargo on Cuba, the
island's command economy might be a hostile environment for
U.S.-based hotel operators. Additionally, Cuba's hotel managers
might not . . .
Toward an understanding of the tourism potential in Cuba.(CQ
Cases)
The U.S. embargo on Cuba has been a failure in its stated goal of
regime change, and Cuba has found ways of earning foreign exchange that
do not involve the United States. As Cuba's tourism . . .
Cuba at the crossroads: the role of the U.S. hospitality industry
in Cuban tourism initiatives.(CQ Cases)
The long-standing U.S. embargo on travel to Cuba has made life
difficult for the Cuban people without achieving its stated purpose of
regime change. Supported for many years by the erstwhile Soviet . . .
Taiwan's hotel rating system: a service quality
perspective.(International Focus)
An analysis of Taiwan's new hotel rating system shows an
imbalance among the five service-quality factors used in the SERVQUAL
framework, which is often applied to quality assurance . . .
Perceptions of Chinese hotels.(International Focus)
Although China's one- and two-star hotels are fulfilling guest
expectations in the core functions of comfortable beds and clean rooms,
a survey of 941 Chinese travelers found that guests otherwise . . .
How organizational standards and coworker support improve
restaurant service.(Restaurant Marketing)
Servers' perceptions of the support of coworkers in their
restaurant, the existence of standards in their restaurant, and the
extent of their guest orientation are all related to . . .
Internet hotel reservations: the "terms and conditions"
trap.(Hotel Marketing)
Hotel guests who make reservations via hotel companies'
websites are parties to a contract. In that context, most hotels'
websites contain a notice of the terms and conditions of using the
website . . .
Looking back, looking ahead.(From the Editor)
This issue, the November issue, completes volume 48 of the Cornell
Quarterly (CQ), and it also completes my first year as the editor. I
would like to use this editorial to bring to light some of . . .
Progress report: the Center at fifteen.(From the Center)
The Center for Hospitality Research, publisher of this journal, is
celebrating its fifteenth anniversary this year. Though we will note
this occasion at the Cornell Hotel Society's annual New York . . .
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