Attitude toward the customer: a study of product returns
episodes.
Past research in the retailing and services marketing literatures
has focused on the importance of creating and maintaining customer
satisfaction (Anderson and Mittal, 2000; Berry and Bendapudi, . . .
The effects of work environment on the personality-performance
relationship: an exploratory study.
"When in Rome, live as the Romans do: when elsewhere, live as
they live elsewhere."
~St. Ambrose (c. 339-97)
The advice, given by the Bishop of Milan to St. Augustine in the
4th Century, may . . .
An analysis of Saudi Arabian and U.S. managerial coaching
behaviors.
The use of coaching as a way to enhance performance and hone
leadership skills is a popular and growing management development
strategy (Goldsmith and Lyons, 2005). As with any emerging field, . . .
The value of corporate financial measures in monitoring downturn
and managing turnaround: an exploratory study.
Corporate turnaround became a topic for strategy research four
decades ago, when investigators studied firms that experienced severely
declining financial performance. They researched firms that . . .
Organizational size and CEO compensation: the moderating effect
of diversification in downscoping organizations.(Author
abstract
The topic of CEO compensation has received a great deal of
attention in the literature (Coombs and Gilley, 2005; Gomez-Mejia and
Wiseman, 1997). For example, Kristie (1998) reported that the . . .
Equifinality and the strategic groups--performance
relationship.(Author abstract)
Strategic groups are clusters or sets of firms that pursue similar
competitive approaches within an industry (Porter, 1979). For example,
in the pharmaceutical industry, one strategic group . . .
Organizational commitment, human resource practices, and
organizational characteristics.
Organizational commitment persists as a primary variable of
interest in studies of employment, organizations, and allied fields. The
Article-First database reveals 202 article and abstract . . .
Integrating employment contracts and comparisons: what one can
teach us about the other.(Author abstract)
Psychological contract (PC) theory has been the topic of
considerable conceptual and empirical research for over two decades.
Some researchers, however, have questioned its value-added . . .
An exploratory examination of voice behavior from an impression
management perspective.
In order to cope with dynamic and competitive environments,
organizations are pushing their employees to work harder and to seek out
opportunities for constructive change. In fact, initiative is . . .
Knowledge type and communication media choice in the knowledge
transfer process.
Many researchers have written that knowledge is the key ingredient
in gaining a competitive advantage (e.g., Gnyawali et al., 1997; Kogut
and Zander, 1992) and that knowledge is a firm's main . . .
Overreward and the impostor phenomenon.
Overreward in the selection process potentially carries serious
implications for organizations. Equity theory (Adams, 1963, 1965)
proposes that individuals who feel underrewarded or overrewarded . . .
An examination of the role of emotional intelligence in work and
family conflict *.
Employers need to recognize the constant challenge many employees
face in balancing work and family. Recruiting and retaining top workers
is essential to the success of the organization; thus, it . . .
An empirical examination of the role of social exchanges in
alliance performance.
Strategic alliances have become a major corporate strategy in many
high-tech industries such as electronics, telecommunication,
pharmaceutical, and machine tools industries (Gulati et al., . . .
An examination of the antecedents and consequences of the use of
family-friendly benefits.(Author abstract)
Over the last 30 years, there has been an increase in the number of
dual-career couples, single parent families, and workers with eldercare
responsibility (Eby et al., 2005). Given these changes . . .
Examining the impact of organizational value dissimilarity in top
management teams.
The chief executive officer (CEO) of an organization is generally
held accountable for the firm's performance. However, the actual
management of the firm is often shared among the top management . . .
An agency theory investigation of medical contractors versus
member physicians *.
Professional organizations increasingly utilize contingent labor
such as independent contractors and employees of contract companies to
provide professional services to clients (Matusik and Hill, . . .
Fuel for litigation? Links between procedural justice and
multisource feedback.
Approximately 40 percent of organizations use multisource feedback
(MSF) in some capacity (Bracken et al., 2001). Flatter organizations,
formalized leadership development efforts, and . . .
Affective commitment and intent to quit: the impact of work and
non-work related issues.
Organizational commitment is recognized as a key factor in the
employment relationship. Similarly, it also is widely accepted that one
way to reduce voluntary turnover is by strengthening employee . . .
Performance payoffs from manufacturing flexibility: the impact of
market-driven mobility.
The capabilities needed to achieve excellent manufacturing
performance have changed in recent years (Hayes, 2000). Global
competitive pressures have stimulated the need for rapid . . .
Balanced management control systems as a mechanism for achieving
corporate entrepreneurship.
Over twenty years ago, Peters and Waterman posited that the
best-run companies had simultaneous "loose-tight" properties,
where the organization is "rigidly controlled, yet at the same . . .
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